Octavebytes is innovating the customer experience. As an AWS Select Tier Services partner & Amazon Connect Service Delivery Partner , we specialize in the design, delivery & migration of businesses to Amazon Connect , a next-generation cloud call centre. Our expertise is focused on CTI connectors, enterprise-level integration, customer experience , customized reporting, AI Chatbots and Omnichannel. Customer Experience is the core of our product development and solution design strategy. We also provide Devops & professional services for other AWS services. We believe customer interactions should be Easy, Effective, Consistent and Insightful across all channels.
Octavebytes is innovating the customer experience. As an AWS Select Tier Services partner & Amazon Connect Service Delivery Partner , we specialize in the design, delivery & migration of businesses to Amazon Connect , a next-generation cloud call centre. Our expertise is focused on CTI connectors, enterprise-level integration, customer experience , customized reporting, AI Chatbots and Omnichannel. Customer Experience is the core of our product development and solution design strategy. We also provide Devops & professional services for other AWS services. We believe customer interactions should be Easy, Effective, Consistent and Insightful across all channels.
Octavebytes is innovating the customer experience. As an AWS Select Tier Services partner & Amazon Connect Service Delivery Partner , we specialize in the design, delivery & migration of businesses to Amazon Connect , a next-generation cloud call centre. Our expertise is focused on CTI connectors, enterprise-level integration, customer experience , customized reporting, AI Chatbots and Omnichannel. Customer Experience is the core of our product development and solution design strategy. We also provide Devops & professional services for other AWS services. We believe customer interactions should be Easy, Effective, Consistent and Insightful across all channels.
In that project, we integrated Amazon Connect and google data studio using amazon Redshift and S3, and we transfer historical data from amazon connect to google data studio for reporting. Data is transferred automatically on a daily basis.
We integrated two instances (Europe & US) of Amazon connect with a single Salesforce CRM instance.
Configured Amazon Connect & developed Callflows & integrated HubSpot CRM with Amazon Connect using Octavebytes HubSpot CTI Connector
Enabled Amazon connect instance for client, designed call flows & IVR according to business requirement. Integrated Amazon connect with Zoho CRM. Configured Voice mail.
Overall rating
3 Reviews
Expertise
Accuracy of Cost Estimates
Value for Money
Communication
Accuracy of Timeline
The Project
IT Strategy Consulting
Completed
May 2018 - Mar 2019
Junior Project Manager
Confidential
10 - 49 employees
Overall rating
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Octavebytes has been instrumental in optimizing our Salesforce operations, improving our data reporting accuracy, and enhancing customer communication processes. Their ability to provide tailored solutions and timely project delivery has been commendable.
Project Description
I discovered Octavebytes through an online search and chose them due to their budget-friendly pricing. Their scope of work involved enhancing our Salesforce processes and environment, improving our pickup process by integrating personalized information into email templates, implementing a digital inventory list, and connecting AWS data to Looker studio for reporting purposes. They ensured seamless integration between Salesforce and AWS, as well as making customers feel like they were being contacted from a local number.
Pros
Octavebytes always finds solutions to our requests and is well-organized, delivering projects on time. They are responsive to our needs and keep us updated on progress even when facing challenges.
Cons
At times, it can be confusing to determine which team member to engage with for different projects.
Switched from another provider?
yes
Considered other providers?
yes
The Project
Cloud Consulting & SI
Completed
Oct 2012 - Aug 2013
Network Architect
Information technology
10 - 49 employees
Overall rating
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Octavebytes provided cloud consulting and SI services for our IT services company, successfully integrating AWS Amazon Connect with HubSpot.
Project Description
I discovered Octavebytes through an online search and chose them over others due to their high ratings, affordable pricing, great culture fit, and value for cost. They assigned a team of 2-5 employees to integrate AWS Amazon Connect with HubSpot for our company.
Pros
With Octavebytes’ support, we were able to secure a potential customer project. Their skilled team demonstrated in-depth knowledge of the AWS domain and had a client-oriented approach that set them apart from others. Their prompt responsiveness and timely completion of tasks were impressive.
Cons
NO
Switched from another provider?
yes
Considered other providers?
yes
The Project
Application Management & Support
Completed
Feb 2010 - Aug 2010
Founder & President
Information technology
2 - 9 employees
Overall rating
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
4Value for Money
5Willingness to Refer
Summary
Octavebytes played a crucial role in helping us complete our product checklist in the staging environment and migrating the enhancements to production successfully. Their efficient project management, responsiveness, and willingness to support existing products made them a valuable partner for our talent management firm.
Project Description
My interaction with Octavebytes was initiated through an online search, and I found them to be a responsive and cost-effective option for our project. Their team of 2-5 employees worked on enhancing our existing web application using ReactJS and MySQL, while also supporting the current functionality. They made a significant effort to understand the work done by our previous developer, which was highly appreciated.
Pros
Availability and flexibility of Octavebytes team stood out to me. They were willing to work on enhancing existing products rather than pushing for a complete rebuild. Their responsiveness and ability to address our needs promptly were impressive.
Cons
I did not identify any areas for improvement or things that Octavebytes could have done differently during our collaboration. Their approach and execution met our expectations.
Switched from another provider?
yes
Considered other providers?
yes
Headquarter
Lahore, Office#4, Third Floor, Civic Center, Garden Town
McKinney
10808 Capri Drive
9.9% fee. 18-month guarantee. Top talent, fast.
Enterprise Solutions & Ecommerce Apps
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