By accessing our website, you are agreeing to be bound by these terms of service, and agree that you are responsible for compliance with any applicable local laws.
These General User Terms (“General User Terms” or “User Terms”) are entered into and agreed to by Refetrust, a Singapore company, and its Affiliates (“Refetrust” “We” or “Us”), and all Users (as further described below) of the Refetrust Site and Services (“Site and Services”) as a condition of accessing and using those Site and Services. Among other things, these General User Terms govern use of the Site and participation in the Reviews Program.
Users to whom these General User Terms apply may include, without limitation: potential services buyers, service providers, service providers reviewers, industry insiders and media relations professionals (each a “User” or “You”).
We reserve the right to update or otherwise modify these General User Terms from time to time. You are responsible for checking these General User Terms periodically for changes and updates. Your use of the Site and Services following such posted changes and updates constitutes acceptance of such changes and updates.
BY ACCESSING AND USING THE SITE AND SERVICES, YOU ATTEST THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO BE LEGALLY BOUND BY THESE GENERAL USER TERMS. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU SHOULD NOT ACCESS OR USE THE SITE OR SERVICES.
In consideration of the premises set forth above, You the User hereby agree as follows:
For a glossary of definitions used in these General User Terms, please click here
The Site and Services are intended solely for Users who are 18 years of age or older. Any access to or use of the Site or Services by anyone under 18 is expressly prohibited. By accessing or using the Site or Services You represent and warrant that You are 18 years of age or older.
[To the extent our Site and Services require a User Account]
When creating a User Account, You agree to: (i) provide and keep current accurate and complete information about yourself and your company (“Information”); (ii) maintain the confidentiality of your Account and log-in credentials, if applicable; and (iii) restrict access to all others. You agree to accept responsibility for all activities that occur under your Account. If We have reasonable grounds to suspect that the information you provide is inaccurate, incomplete or impersonates another person, We reserve the right to suspend or terminate your Account. All Information will be stored and used in accordance with our Privacy Policy.
For guidance on Vendor/Providers Accounts, please see our General Vendor Terms.
By accessing and using our Site, You acknowledge that You are responsible for your actions and for all User Content you post. You represent and warrant, to the best of your knowledge:
That You have all necessary right, power and authority to enter into these General User Terms and to fulfill your contractual obligations hereunder.
That any and all information You post or provide, including, without limitation, as part of any registration or application or to gain access to the Site or Services, is true, accurate and not misleading and that You will not allow any other person or entity to use your Account.
That the information and User Content you upload, post, e-mail, transmit, or otherwise make available to Us or on our Site, including without limitation reviews, trademarks, logos, screenshots, and videos is accurate and free of third-party encumbrances.
Artificial Intelligence and Machine Learning. You may not use nor attempt to use any data or content found on or accessed through the Site as input into or for the training or development of generative artificial intelligence, machine learning, algorithms, software, or related technologies, to create any derivative works, compilations or collective works, or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right, or that allows any third parties to access, use or benefit from our proprietary intellectual property in any way.
That You will, when posting User Content on our Site, adhere to our Community Guidelines and bear all liability related to your submission of such User Content through our Site and/or Services.
That You will not post or otherwise provide User Content that is unlawful, tortious, malicious, defamatory, infringing, libelous, abusive, disparaging, pedophilic, pornographic, obscene, invasive of another's privacy, promotes illegal activities/conduct or violates local, state, national or other applicable laws or regulations.
That You will not post or otherwise provide User Content that You do not have the right to make available under any law or contractual or fiduciary relationship (such as insider information, proprietary and confidential information learned or disclosed as part of employment relationships or information protected under nondisclosure agreements).
That You will not post or otherwise provide User Content that contains a software virus or any other code files or programs with the ability to interrupt, destroy, compromise, or otherwise limit the functionality of any computer software or hardware or telecommunications equipment.
That You will not forge headers or otherwise manipulate identifiers for the purpose of disguising the origin of any User Content posted on the Site.
That You will not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information of the Website or our Vendors without our express written consent.
That You will not avoid, bypass, reverse engineer, interfere with, deactivate, impair, descramble or otherwise circumvent any technical measure implemented by us to administer and protect our Site and Services.
That You will not use any automated means or form of data scraping or data extraction to access, query, download or otherwise collect our Content or related information from our Site (except as expressly permitted by Us) or otherwise without authorization use or upload our Content; or create new links, reposts, or referrals through the use of any engine, software, tool, agent, device or mechanism (including automated scripts, spiders, robots, crawlers and data mining tools).
That You will not use or partner with any third party reviews-generating provider to submit reviews on our Site but rather will submit only those reviews that are written or uploaded by You in your individual capacity.
That You will not duplicate, download, publish, modify or otherwise distribute our Content for any purpose other than for your own individual use.
That You will not collect or "harvest" from our Site the personal information (“Information”) of other Users without their consent for the purpose of transmitting unsolicited commercial mass mailings, "spamming" or any other unlawful purpose; and
That You will not access our Site and Services by any means other than through interfaces expressly authorized by us and these General User Terms.
Definition: For the purposes of these Terms of Use, “User-Generated Content” (UGC) includes all forms of content such as text, reviews, ratings, images, videos, and other media that users may upload, publish, or display on the marketplace, particularly on agency profiles.
Ownership and Responsibility: You acknowledge and agree that any User-Generated Content posted or transmitted by you is your own responsibility and not that of Refetrust. You own or have sufficient rights to all User-Generated Content you create using the platform, and you are responsible for ensuring that it does not violate any applicable laws or rights of others.
License to Use: By posting User-Generated Content to the marketplace, you grant Refetrust a non-exclusive, royalty-free, worldwide, perpetual, and irrevocable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content throughout the world in any media. This license is solely for the purpose of enabling us to operate the Services, promote Refetrust, and develop new ones.
Accuracy of Content: Refetrust does not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of any User-Generated Content posted to the marketplace. You understand that by using the platform, you may be exposed to User-Generated Content that might be offensive, harmful, inaccurate, or otherwise inappropriate.
No Obligation to Monitor: Refetrust is not obligated to monitor or censor User-Generated Content but reserves the right to do so. We may also remove or refuse to distribute any User-Generated Content on the Services, suspend or terminate users, and reclaim usernames without liability to you.
Indemnity: You agree to defend, indemnify, and hold harmless Refetrust and its directors, officers, employees, contractors, agents, suppliers, licensors, successors, and assigns from all liabilities, claims, damages, costs, and expenses, including reasonable attorneys’ fees, that arise from or relate to your use or misuse of, or access to, the Services and Content, or otherwise from your User-Generated Content, violation of these Terms of Use, or infringement by you, or any third party using your account, of any intellectual property or other rights of any person or entity.
Changes to Content: You acknowledge that all User-Generated Content provided by you is non-confidential and non-proprietary and we have no obligation to treat User-Generated Content as proprietary information. Refetrust reserves the right to use and share such Content for any purpose without obtaining permission or compensation to you.
Anonymity Protection: Refetrust commits to protecting the anonymity of users who choose to post reviews anonymously. We will not share the identity of these users with any third parties, nor will we disclose information that could be used to infer the identity of these users, except as required by law. Enabling users to feel safe to provide honest feedback without fear of exposure, enhancing trust in Refetrust’s review system.
At our discretion, We may, but are not obligated to, monitor and terminate User activity on our Site, and/or edit or remove User Content, which violates or otherwise fails to comply with these General User Terms.
Our Site and Services are powered by online reviews submitted by verified users of service providers and agencies. We encourage those who desire to share their experience regarding an agency, a service or vendor to submit User Reviews on our Site. You acknowledge and agree that We as the website operator are merely providing a platform for these User Reviews; and that all such User Reviews represent the opinions of the reviewers of those products, services, or vendors and not our own opinions. From time to time, We may provide nominal incentives (such as gift cards) to encourage submission of honest reviews, regardless of whether the content of the review is positive or negative. We provide clear notice on our Site when a reviewer has been offered a nominal incentive for submitting an honest review. We also provide a service to assist vendors in soliciting reviews from their customers for posting on our Site. We provide clear notice on our Site when a review has been sourced in this manner. Users may opt to post their review anonymously but must submit sufficient information for our Quality Assurance team to verify their identity. While a reviewer may choose not to share personal information with the public, their identity is always verified by our Quality Assurance team before We allow their review to be published.
When participating in our Reviews Program, You (whether a service provider buyer, vendor or reviewer), acknowledge and agree to adhere to our Community Guidelines. Our Community Guidelines or CGs set forth the rules of play for users, reviewers and vendors. The CGs cover, without limitation, the QA process, the guidelines each review must meet as well as the processes for flagging reviews for investigation and applying penalties. The CGs also outline the protections We put in place to maintain high-quality, trusted reviews, as well as the respective rights of reviewers and vendors. As a neutral content platform, We will only remove reviews that we in our discretion determine do not comply with our Community Guidelines.
Our Site are comprised of Content created by Us, our Partners and our Users. This section sets out the ownership and usage rights for each type of Content.
Listed company names are the service marks and trademarks of their respective companies.
Our Site and all intellectual property rights therein, including without limitation the vendor listings we create from publicly available or licensed Content, along with our Services and/or our domain names (collectively, “Refetrust IP”), constitute the property of Refetrust, its Affiliates and/or its authorized licensors, and are protected by Singapore and international copyright, trademark and other intellectual property laws.
We grant to User a worldwide, revocable, royalty-free, non-exclusive license to use, view and download the Refetrust IP for User’s personal, non-commercial use in accordance with these General User Terms, the Community Guidelines and applicable Singapore and international copyright laws.
Except to the extent otherwise expressly permitted under copyright law, User will not copy, reproduce, modify, use, distribute, display, create derivative works of or otherwise exploit the Refetrust IP without the express written consent of Refetrust or the applicable copyright owner.
User certifies that User owns or has secured all necessary intellectual property rights in the Content that User uploads, posts, includes in a video, e-mails, transmits or otherwise makes available to us or on our Site, including without limitation User Reviews (collectively, "User IP"), and User further agrees to be liable for all such User IP.
By posting User IP (including without limitation, User Reviews) on our Site or otherwise submitting User IP to Us, User grants to Us, our Affiliates and Partners a perpetual, worldwide, irrevocable, exclusive, royalty-free and fully sub-licensable right to use, reproduce, translate, modify, create derivative works of, publicly display, communicate and distribute (either electronically or via other media now known or hereafter devised) the User IP in the ordinary course of our business, with the exclusive right to enforce copyrights against anyone copying, republishing, distributing, editing, scraping or preparing derivative works without the consent of Us, our Affiliates, Partners and any sub-licensees.
All intellectual property rights not expressly granted hereunder are expressly reserved to us.
We respect the intellectual property rights of others and will not tolerate infringing activity on our Site.
If You are a copyright owner or agent, and You believe your rights under applicable Copyright laws are being infringed by Us or another person or entity using our Site or Services, You may submit to our Designated Copyright Agent ([email protected]) a written notification, which includes the following information:
A physical or electronic signature of a person authorized to act on behalf of the owner of the work(s) that has/have been allegedly infringed.
Identification of the work or material being infringed, or, if multiple works are covered by a single notification, a representative list of such works.
Your contact information, including phone number and e-mail address at which You may be contacted.
Your good faith statement that the use of the work or material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
A statement that the information in your notification is accurate, and under penalty of perjury, that You are authorized to act on behalf of the owner of the allegedly infringed copyright.
We reserve the right to seek damages from any person who knowingly, materially submits a notification claim under this section in violation of the law.
Each of Us and User agrees, in fulfilling its respective obligations under these General User Terms, to comply with all applicable data privacy legislation and with the terms of our Privacy Policy (link to Privacy Policy), which describes how we collect, use and safeguard your personal information (Information) to administer your Services and Site experience.
User represents and warrants to the best of its knowledge: (i) that it has all necessary right, power and authority to enter into these General User Terms and to fulfill its contractual obligations hereunder; (ii) that the information that it uploads, posts, e-mails, transmits, or otherwise makes available to us or on our Site, including without limitation content, reviews, screenshots, is accurate and free of third party encumbrances; (iii) that it has not breached any third party rights, including without limitation: intellectual property, publicity or privacy, consumer protection, tort and product liability rights; (iv) that it complies with all applicable security standards and is free from any viruses, including without limitation malware or Trojan horses; and (v) that it complies with all applicable laws, statutes, ordinances and regulations.
YOUR USE OF OUR SITE AND SERVICES IS AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION: ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, ACCURACY OF INFORMATIONAL CONTENT OR SYSTEM INTEGRATION. WHILE OUR SITE SERVES AS A PLATFORM TO HOST BUSINESSES LISTINGS, WE ARE NOT RESPONSIBLE FOR ENSURING THE LEGAL AND/OR REGULATORY COMPLIANCE OF THESE SERVICE PROVIDERS. FOR INFORMATION ON A BUSINESS’ LEGAL AND/OR REGULATORY STANDING, PLEASE CONSULT THE BUSINESS DIRECTLY THROUGH THEIR WEBSITE. WE DO NOT WARRANT THAT OUR SITE WILL BE SECURE, AVAILABLE OR OPERATE IN AN UNINTERRUPTED OR ERROR-FREE MANNER; THAT ERRORS OR DEFECTS WILL BE CORRECTED; OR THAT THE CONTENT ON OUR SITE IS ACCURATE OR APPROPRIATE FOR YOU AND YOUR BUSINESS NEEDS.
Neither We nor User will be liable for any consequential, special, indirect, exemplary or punitive damages arising out of or in any way related to these General User Terms or the other party’s use of the Site and Services, including without limitation loss of profits, revenue, interest, goodwill, loss or corruption of data or other interruption of business (whether in contract, tort or under other legal theory), even if advised of the possibility of such damages.
We expressly disclaim liability for any and all disputes arising between vendors and users of our Site and Services. By accessing and using our Site and Services, You release us, our parent company and Affiliates from any and all liability for any and all claims arising from disputes between vendors and users of our Site or Services.
Each of Us and User (in its capacity as “Indemnitor”) agrees to indemnify, defend and hold harmless the other party, its agents, affiliates and employees (in its capacity as "Indemnitee") from and against any and all third party claims, liabilities, losses and expenses (including damage awards, settlement amounts and reasonable attorneys’ fees) arising out of or relating to a violation of these General User Terms, except to the extent such losses and expenses arise from the negligence or willful misconduct of Indemnitee.
We reserve the right in our sole discretion, without penalty and at any time without notice, to modify or discontinue (temporarily or permanently) User’s access to our Site and Services, or any part thereof if We believe that User is violating these General User Terms. If User uses or attempts to use our Site and/or Services for any purpose that contravenes these General User Terms (including without limitation tampering, hacking, data scraping, modifying or otherwise corrupting the security or functionality of our Site and Services), User may also be subject to civil and criminal liability.
User may terminate its User Account at any time by sending an email request to [email protected]. We will endeavor to remove your User Account within 5 (five) business days. While You still may be able to access certain portions our Site and Services following termination of your Account, You will no longer have access to the full functionality.By Us: We may in our sole discretion terminate your User Account, or impose limits on or restrict your access to parts or all of our Site and/or Services at any time, without notice or liability.
For guidance on termination of vendor accounts, please see our General Vendor Terms.
Neither party will be liable for any failure or delay of performance under these General User Terms resulting from a force majeure event beyond the reasonable control of a party, including without limitation, natural disasters, acts of God, government regulations, war, terrorism, labor disputes and power failures.
These General User Terms are governed by the laws of Singapore, except for its conflicts of interest principles. All claims arising out of or relating to these General User Terms will be litigated exclusively in the courts of Singapore, and each of Refetrust and User consents to personal jurisdiction in those courts.
Our failure to act with respect to a breach of these General User Terms will not constitute a waiver and does not waive our right to act with respect to subsequent or similar breaches. If any of these General User Terms shall be deemed invalid, void, or for any reason unenforceable under applicable law, then that term shall be deemed severable and shall not affect the validity and enforceability of any remaining term or provision of these General User Terms.
These General User Terms, along with our General Vendor Terms, our Community Guidelines and our Privacy Policy, constitute the entire and exclusive agreement between the parties with respect to the subject matter hereof; and supersede, replace any/or nullify any conflicting or additional terms.
Terms Last Updated: April 2024
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