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A Custom ERP System for a Used Car Retail Company

By VOLO

Client

IDOM Inc.

Project Description

Our partner company, IDOM, is one of the leading used car retailers in Japan. The company operates a network of stores worldwide that buy and sell used cars from Japan. In 2018, the company decided to branch out its line of business into the African continent, starting with Tanzania.To ensure smooth business operations in a new country, the company wanted to build its own custom ERP (Enterprise Resource Planning) system to automate its processes and take into account the Tanzanian market peculiarities and trends. Instead of opting for an off-the-shelf product, IDOM execs thought it best to create a solution that would be an exact match for their business needs – nothing more, nothing less. THE SOLUTION Since the challenge was to deliver a solution tailored to the client, our team built an ERP system from scratch that included its own custom CRM, Fleet Management, and Finance modules. The custom CRM module was designed to automate work with clients and includes features like lead and opportunity management, rent and lease management, warranties and insurance, etc. Having analyzed the client’s existing processes, which were mostly based on Excel sheets, we were able to build a Fleet Management module tailored to their workflows in order for them to track, analyze, and enhance their fleet operations.VOLO provided IDOM with a full scope of development services, which included Software Engineers, Business Analysts, a Project Manager, and QA Engineers. In a way, our team also acted as a Product Owner of the project, receiving only high-level requirements from the client and having to transform those into specific product features – a job that requires a considerable amount of research and analysis. To hasten the development process and implementation and reduce the time between releases and receiving feedback from users, we chose to follow the Agile methodology.

Our partner company, IDOM, is one of the leading used car retailers in Japan. The company operates a network of stores worldwide that buy and sell used cars from Japan. In 2018, the company decided to branch out its line of business into the African continent, starting with Tanzania.To ensure smooth business operations in a new country, the company wanted to build its own custom ERP (Enterprise Resource Planning) system to automate its processes and take into account the Tanzanian market peculiarities and trends. Instead of opting for an off-the-shelf product, IDOM execs thought it best to create a solution that would be an exact match for their business needs – nothing more, nothing less. THE SOLUTION Since the challenge was to deliver a solution tailored to the client, our team built an ERP system from scratch that included its own custom CRM, Fleet Management, and Finance modules. The custom CRM module was designed to automate work with clients and includes features like lead and opportunity management, rent and lease management, warranties and insurance, etc. Having analyzed the client’s existing processes, which were mostly based on Excel sheets, we were able to build a Fleet Management module tailored to their workflows in order for them to track, analyze, and enhance their fleet operations.VOLO provided IDOM with a full scope of development services, which included Software Engineers, Business Analysts, a Project Manager, and QA Engineers. In a way, our team also acted as a Product Owner of the project, receiving only high-level requirements from the client and having to transform those into specific product features – a job that requires a considerable amount of research and analysis. To hasten the development process and implementation and reduce the time between releases and receiving feedback from users, we chose to follow the Agile methodology.

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