Upcall

Our collaboration with Upcall marked the beginning of a groundbreaking lead generation initiative. We embarked on a journey to explore new avenues for business growth and expansion, leveraging Upcall’s innovative platform and expertise to unlock untapped potential in our sales strategy.

Upcall demonstrated unparalleled professionalism and organization throughout our partnership. Their advanced technical capabilities, rich B2B database, and round-the-clock support were instrumental in achieving our sales goals. The transparent workflow, user-friendly interface, and local Caller ID presence were particularly impressive.

While Upcall’s rates were fair, they may not be the most cost-effective option for companies on a tight budget. Additionally, the outcomes from the cold-calling venture, while successful, may not be as substantial as expected for companies reliant on outbound activities for a large portion of their deals.

I discovered Upcall through an online search and chose them over other options due to their budget-friendly pricing, great culture fit, and good overall value. The scope of our collaboration involved providing a list and script to Upcall’s team, who then reached out to our event attendees to confirm their attendance and collect travel information to ensure accurate ticket counts.

Upcall’s efforts have greatly benefited our company by allowing us to optimize our customer service team, negotiate venue contracts more effectively, and save money. Their team leads a seamless process, is highly flexible and responsive to our needs, and communicates well via email and messaging.

One area for improvement would be enhancing the reporting and tracking system for outcomes, as there is sometimes inconsistency in how data is tracked by individuals. A more robust system could help overcome these challenges.

Our decision to partner with this vendor was driven by factors such as cost, scalability, results, and communication. They provided a service package that allowed us to make changes to the script and track the progress of each campaign. The cost was dependent on the number of dials and contacts to call, and we have seen a positive ROI since the beginning. Working with them has been a seamless and efficient process.

Their ability to implement changes quickly, provide consistent results, and maintain open communication stood out to me. I appreciated the daily email updates on the call campaign and their willingness to make specific changes to enhance our campaigns.

There were no significant drawbacks or areas for improvement that stood out during our collaboration.

Our partnership with Upcall has been a game-changer in enhancing our lead generation efforts. Their team has seamlessly integrated our documentation and business information into their work, making them a valuable extension of our marketing tasks. We primarily work with Lisa, the General Manager, who has been instrumental in driving our success.

Upcall’s work has significantly boosted our lead generation efforts, providing us with 9-10 weekly leads which exceed our expectations. Their team is highly professional, delivers top-quality results on time and within budget, and effectively communicates with us via phone calls, emails, and their management platform. A special shout-out to Lisa’s exceptional work and dedication.

At this time, we have not identified any areas for improvement with Upcall’s performance. They have consistently met and exceeded our expectations, delivering exceptional results and maintaining open communication throughout the project.