TWC IT Solutions provides world-leading IT and Communication solutions across a range of services including IT support, Cloud telephony, contact centre, business connectivity, cybersecurity, systems integration, unified communications & disaster recovery capabilities. TWC is trusted by over 3,000 clients, has an NPS score of 90, is a gold partner of Microsoft, a premium partner of Cisco Systems Inc., and a preferred partner of Samsung Electronics. The company’s HeadQuarters are in Hertfordshire in the United Kingdom, but TWC also operates in the US (New Jersey) and Asia (Hong Kong) area. MAJOR CLIENTS Hasbro Octopus Investments Lancaster Investment Management OneGlobal Handle Recruitment Caspian:one Peel Hunt
TWC IT Solutions provides world-leading IT and Communication solutions across a range of services including IT support, Cloud telephony, contact centre, business connectivity, cybersecurity, systems integration, unified communications & disaster recovery capabilities. TWC is trusted by over 3,000 clients, has an NPS score of 90, is a gold partner of Microsoft, a premium partner of Cisco Systems Inc., and a preferred partner of Samsung Electronics. The company’s HeadQuarters are in Hertfordshire in the United Kingdom, but TWC also operates in the US (New Jersey) and Asia (Hong Kong) area. MAJOR CLIENTS Hasbro Octopus Investments Lancaster Investment Management OneGlobal Handle Recruitment Caspian:one Peel Hunt
TWC IT Solutions provides world-leading IT and Communication solutions across a range of services including IT support, Cloud telephony, contact centre, business connectivity, cybersecurity, systems integration, unified communications & disaster recovery capabilities. TWC is trusted by over 3,000 clients, has an NPS score of 90, is a gold partner of Microsoft, a premium partner of Cisco Systems Inc., and a preferred partner of Samsung Electronics. The company’s HeadQuarters are in Hertfordshire in the United Kingdom, but TWC also operates in the US (New Jersey) and Asia (Hong Kong) area. MAJOR CLIENTS Hasbro Octopus Investments Lancaster Investment Management OneGlobal Handle Recruitment Caspian:one Peel Hunt
Company hasn’t added any work yet.
Overall rating
11 Reviews
Expertise
Accuracy of Cost Estimates
Value for Money
Communication
Accuracy of Timeline
The Project
Other IT Consulting and SI
Completed
Feb 2023 - Jun 2023
Project Director
Confidential
50 - 249 employees
Overall rating
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
TWC IT Solutions has greatly improved our customer satisfaction rate by enabling us to interact with our clients without any disruption. Their exceptional workflow and proactive communication have exceeded my expectations.
Project Description
I chose this vendor based on a recommendation and they immediately understood our office requirements. They proposed cost-effective solutions that not only improved our services but also reduced costs. Their professional team quickly deployed the solution, making necessary changes to meet our business needs.
Pros
Quality services, work ethic, and flawless delivery process.
Cons
None, I have been extremely impressed with the service provided.
Switched from another provider?
yes
Considered other providers?
yes
The Project
Other IT Consulting and SI
Completed
Apr 2021 - Sep 2021
Business Operations Manager
Financial services
10 - 49 employees
Overall rating
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
TWC IT Solutions has been instrumental in supporting our fintech company with IT support and telephony services. Their quick response and tailored solutions have greatly improved our operations, making them a valuable partner for our business.
Project Description
Our partnership with TWC IT Solutions has been a game-changer for our business. They have seamlessly transitioned our office to a remote setup in just four hours, and have continued to provide top-notch support for our remote staff, addressing internet issues, security configurations, and other tech challenges. Their effective workflow and tailored solutions have truly elevated our operations.
Pros
Impressive response times, respect for boundaries, and utmost professionalism from every team member.
Cons
None
Switched from another provider?
yes
Considered other providers?
yes
The Project
Application Management & Support
Completed
Sep 2018 - Oct 2018
Manager
Confidential
50 - 249 employees
Overall rating
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Working with TWC IT Solutions has been a positive experience. Their efficient service and seamless integration of new phone solutions and mobile apps have greatly benefited our recruitment services company.
Project Description
I came across TWC IT Solutions through a recommendation and was impressed by their high ratings and competitive pricing. They were assigned 2-5 employees who worked diligently to provide multiple new phones, phone lines, and mobile apps for our recruitment company. The team seamlessly integrated all the deliverables into an online service, ensuring a smooth transition for our entire business.
Pros
TWC IT Solutions has proven to be a reliable partner by delivering the project on time and meeting all our targets. Their prompt responsiveness and fast service were particularly impressive, ensuring minimal disruption to our operations.
Cons
I have not identified any areas for improvement or anything TWC IT Solutions could have done differently. They exceeded our expectations in terms of service and delivery.
Switched from another provider?
yes
Considered other providers?
yes
The Project
Other IT Consulting and SI
Completed
Jun 2017 - Jun 2018
Director
Confidential
50 - 249 employees
Overall rating
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
TWC IT Solutions played a crucial role in enhancing our communication infrastructure, providing us with efficient telephony and internet solutions that have significantly improved our business operations. Their team’s expertise and dedication have been invaluable in ensuring the success of our projects.
Project Description
I found TWC IT Solutions through online reviews and they completely transformed our customer call handling process. Their implementation of a cloud-based telephony system seamlessly integrated with our operations, allowing us to efficiently manage inbound orders. TWC’s expertise and training ensured a smooth transition, delivering optimal business results within budget and on time. They also resolved our office’s slow internet issues with a fast 100Mb fibre service, enabling us to operate more efficiently.
Pros
Thanks to TWC IT Solutions, we now have a fast-speed internet connection and an improved phone system, leading to seamless communication. The team’s attention to detail and regular project updates contribute to the smooth operation of our business. We are impressed with the high level of expertise displayed by every team member.
Cons
I can’t think of anything that TWC IT Solutions could have done differently. We are completely satisfied with the service we receive on a daily basis.
Switched from another provider?
yes
Considered other providers?
yes
Headquarter
Potters Bar, 32-34 Station Close
Central
Amtel Building, 148 Des Voeux Road
9.9% fee. 18-month guarantee. Top talent, fast.
Enterprise Solutions & Ecommerce Apps
JBHired is a recruitment agency specializing in sourcing senior digital and technology talents for its clients.