TWC IT Solutions Agency Logo

TWC IT Solutions

About the company

Potters Bar
Founded: 2011
10+ Empl.

TWC IT Solutions provides world-leading IT and Communication solutions across a range of services including IT support, Cloud telephony, contact centre, business connectivity, cybersecurity, systems integration, unified communications & disaster recovery capabilities. TWC is trusted by over 3,000 clients, has an NPS score of 90, is a gold partner of Microsoft, a premium partner of Cisco Systems Inc., and a preferred partner of Samsung Electronics. The company’s HeadQuarters are in Hertfordshire in the United Kingdom, but TWC also operates in the US (New Jersey) and Asia (Hong Kong) area. MAJOR CLIENTS Hasbro Octopus Investments Lancaster Investment Management OneGlobal Handle Recruitment Caspian:one Peel Hunt

TWC IT Solutions provides world-leading IT and Communication solutions across a range of services including IT support, Cloud telephony, contact centre, business connectivity, cybersecurity, systems integration, unified communications & disaster recovery capabilities. TWC is trusted by over 3,000 clients, has an NPS score of 90, is a gold partner of Microsoft, a premium partner of Cisco Systems Inc., and a preferred partner of Samsung Electronics. The company’s HeadQuarters are in Hertfordshire in the United Kingdom, but TWC also operates in the US (New Jersey) and Asia (Hong Kong) area. MAJOR CLIENTS Hasbro Octopus Investments Lancaster Investment Management OneGlobal Handle Recruitment Caspian:one Peel Hunt

TWC IT Solutions provides world-leading IT and Communication solutions across a range of services including IT support, Cloud telephony, contact centre, business connectivity, cybersecurity, systems integration, unified communications & disaster recovery capabilities. TWC is trusted by over 3,000 clients, has an NPS score of 90, is a gold partner of Microsoft, a premium partner of Cisco Systems Inc., and a preferred partner of Samsung Electronics. The company’s HeadQuarters are in Hertfordshire in the United Kingdom, but TWC also operates in the US (New Jersey) and Asia (Hong Kong) area. MAJOR CLIENTS Hasbro Octopus Investments Lancaster Investment Management OneGlobal Handle Recruitment Caspian:one Peel Hunt

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Services

IT Strategy ConsultingOther IT Consulting and SICloud Consulting & SICybersecurityIT Managed ServicesCRM Consulting and SIUnified Communications Consulting & SI

Industries

LegalOther industriesFinancial servicesInformation technologyAdvertising & marketingBusiness servicesMediaMedicalNon-profit

Portfolio

No works in portfolio

Company hasn’t added any work yet.

Reviews ( 11 )

Overall rating

5

11 Reviews

Expertise

5

Accuracy of Cost Estimates

5

Value for Money

5

Communication

5

Accuracy of Timeline

5

Revolutionizing Communication Services for a Media Equipment Rental Company

Published: July 12, 2023

The Project

Other IT Consulting and SI

Completed

Feb 2023 - Jun 2023

anonymous

Anonymous

Project Director

Confidential

50 - 249 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

TWC IT Solutions has greatly improved our customer satisfaction rate by enabling us to interact with our clients without any disruption. Their exceptional workflow and proactive communication have exceeded my expectations.

Project Description

I chose this vendor based on a recommendation and they immediately understood our office requirements. They proposed cost-effective solutions that not only improved our services but also reduced costs. Their professional team quickly deployed the solution, making necessary changes to meet our business needs.

Pros

Quality services, work ethic, and flawless delivery process.

Cons

None, I have been extremely impressed with the service provided.

Switched from another provider?

yes

Considered other providers?

yes

Revolutionizing IT Support and Telephony Services for Cutting-Edge Fintech Firm

Published: September 30, 2021

The Project

Other IT Consulting and SI

Completed

Apr 2021 - Sep 2021

anonymous

Anonymous

Business Operations Manager

Financial services

10 - 49 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

TWC IT Solutions has been instrumental in supporting our fintech company with IT support and telephony services. Their quick response and tailored solutions have greatly improved our operations, making them a valuable partner for our business.

Project Description

Our partnership with TWC IT Solutions has been a game-changer for our business. They have seamlessly transitioned our office to a remote setup in just four hours, and have continued to provide top-notch support for our remote staff, addressing internet issues, security configurations, and other tech challenges. Their effective workflow and tailored solutions have truly elevated our operations.

Pros

Impressive response times, respect for boundaries, and utmost professionalism from every team member.

Cons

None

Switched from another provider?

yes

Considered other providers?

yes

Revolutionizing Recruitment Services with Innovative Phone Solutions and Mobile Apps

Published: October 24, 2018

The Project

Application Management & Support

Completed

Sep 2018 - Oct 2018

anonymous

Anonymous

Manager

Confidential

50 - 249 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

Working with TWC IT Solutions has been a positive experience. Their efficient service and seamless integration of new phone solutions and mobile apps have greatly benefited our recruitment services company.

Project Description

I came across TWC IT Solutions through a recommendation and was impressed by their high ratings and competitive pricing. They were assigned 2-5 employees who worked diligently to provide multiple new phones, phone lines, and mobile apps for our recruitment company. The team seamlessly integrated all the deliverables into an online service, ensuring a smooth transition for our entire business.

Pros

TWC IT Solutions has proven to be a reliable partner by delivering the project on time and meeting all our targets. Their prompt responsiveness and fast service were particularly impressive, ensuring minimal disruption to our operations.

Cons

I have not identified any areas for improvement or anything TWC IT Solutions could have done differently. They exceeded our expectations in terms of service and delivery.

Switched from another provider?

yes

Considered other providers?

yes

Revolutionizing Communication Solutions for a Supplier in the Meat & Poultry Industry

Published: July 6, 2018

The Project

Other IT Consulting and SI

Completed

Jun 2017 - Jun 2018

anonymous

Anonymous

Director

Confidential

50 - 249 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

TWC IT Solutions played a crucial role in enhancing our communication infrastructure, providing us with efficient telephony and internet solutions that have significantly improved our business operations. Their team’s expertise and dedication have been invaluable in ensuring the success of our projects.

Project Description

I found TWC IT Solutions through online reviews and they completely transformed our customer call handling process. Their implementation of a cloud-based telephony system seamlessly integrated with our operations, allowing us to efficiently manage inbound orders. TWC’s expertise and training ensured a smooth transition, delivering optimal business results within budget and on time. They also resolved our office’s slow internet issues with a fast 100Mb fibre service, enabling us to operate more efficiently.

Pros

Thanks to TWC IT Solutions, we now have a fast-speed internet connection and an improved phone system, leading to seamless communication. The team’s attention to detail and regular project updates contribute to the smooth operation of our business. We are impressed with the high level of expertise displayed by every team member.

Cons

I can’t think of anything that TWC IT Solutions could have done differently. We are completely satisfied with the service we receive on a daily basis.

Switched from another provider?

yes

Considered other providers?

yes

Offices

Headquarter

Potters Bar, 32-34 Station Close

Central

Amtel Building, 148 Des Voeux Road

Area served

WorldWide

Media

No Media yet

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