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TaskGPT Boosts Customer Support KPIs

By TaskUs

Client

Project Description

TaskUs partnered with MoneyLion, a prominent financial technology firm, to be its inaugural client to utilize TaskGPT, a powerful chatbot powered by Generative AI.TaskGPT enabled MoneyLion Teammates to access the company’s existing knowledge base seamlessly, allowing them to deliver swift, tailored, and accurate responses. Since the integration of TaskGPT, MoneyLion recorded an impressive 10% to 20% reduction in Average Handling Time (AHT), a development that translated into higher Customer Satisfaction (CSAT) scores.

TaskUs partnered with MoneyLion, a prominent financial technology firm, to be its inaugural client to utilize TaskGPT, a powerful chatbot powered by Generative AI.TaskGPT enabled MoneyLion Teammates to access the company’s existing knowledge base seamlessly, allowing them to deliver swift, tailored, and accurate responses. Since the integration of TaskGPT, MoneyLion recorded an impressive 10% to 20% reduction in Average Handling Time (AHT), a development that translated into higher Customer Satisfaction (CSAT) scores.

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