TaskUs

Self-driving cars, like human drivers, perform better when they are familiar with the road environment and able to anticipate the behavior of other vehicles. To achieve this, autonomous driving companies often dedicate significant amounts of time, effort, and resources towards constructing high-definition (HD) maps. These maps create a semantic layer that enables detection of lane boundaries, road signals, crosswalks, traffic lights, and other elements, allowing autonomous vehicles to travel safely.When a leading US-based AV company needed a partner to help build, enhance, and maintain HD maps to improve their autonomous driving experience across multiple markets, they partnered with Us to label their HD maps, camera logs, still images, videos, LiDAR point clouds, and more.The SolutionTogether with the Client, we hired and trained full-time teammates to handle their HD map labeling needs using their web-based tooling. We developed a comprehensive solution framework from hiring & training to HD map labeling and quality management that ensures our teammates are well-equipped and can deliver high-quality results following a 4-step HD map labeling process.The ResultsThrough these efforts, we were able the following results, enabling them to double their overall production rate and remain a top competitor in the AV industry with all KPIs met and surpassed:98%+ Accuracy Score vs 90% target115% Quality Assurance vs 90% target24 Tasks Per Day/TM vs 20 target

TaskUs partnered with MoneyLion, a prominent financial technology firm, to be its inaugural client to utilize TaskGPT, a powerful chatbot powered by Generative AI.TaskGPT enabled MoneyLion Teammates to access the company’s existing knowledge base seamlessly, allowing them to deliver swift, tailored, and accurate responses. Since the integration of TaskGPT, MoneyLion recorded an impressive 10% to 20% reduction in Average Handling Time (AHT), a development that translated into higher Customer Satisfaction (CSAT) scores.