Stratosphere Networks

Over the years, our partnership with Converged Systems has expanded as we’ve added more phone systems in our multiple locations. They have successfully maintained our Avaya IP500 phone systems and provided support for our one-X mobile application, which allows us to emulate desk phones through smartphones. Additionally, they have been instrumental in managing our network services.

Since working with Converged Systems, we have experienced zero hardware failures. Their meticulous and organized project management approach ensures that issues are addressed before they impact our operations. Their solutions are tailored to our specific needs and have been streamlined and intelligent.

I have yet to identify any areas where Converged Systems could improve. Their reliability and performance have consistently impressed us throughout our 10-year partnership.

Stratosphere Networks played a vital role in revamping our IT infrastructure, from designing our IT room to providing consultation for LAN implementation. They also assisted in replacing outdated equipment and consolidating IT services for our company post-acquisition. Their expertise and support have been invaluable in streamlining our operations.

Stratosphere Networks handled all responsibilities professionally and within budget, ensuring no unexpected downtime. Their proactive approach and process-oriented mindset set them apart from other providers. We have consistently received high-quality support and praise from our team for their services.

We haven’t encountered any major drawbacks or issues while working with Stratosphere Networks. The only minor inconvenience was the lack of on-site presence from their technicians, but their remote support has been efficient and effective.

Our company was facing challenges with our outdated phone system provided by AVAYA and Windstream, causing disruptions to our business operations. Stratosphere Networks came in to implement a cutting-edge VoIP solution, ensuring seamless communication for our market research company.

Stratosphere Networks showcased an exceptional work ethic, delivering impressive results that exceeded our expectations. Their team was highly communicative, sincere, and customer-oriented, setting the foundation for a long-term partnership.

I cannot think of any areas that require improvement at this point.