The Easiest and Fastest Way to Hire Virtual Assistants! Interview and hire the best remote talent for your business! Sales, admin, marketing, accounting, and operations. Starting at $8.49/hr.
The Easiest and Fastest Way to Hire Virtual Assistants! Interview and hire the best remote talent for your business! Sales, admin, marketing, accounting, and operations. Starting at $8.49/hr.
The Easiest and Fastest Way to Hire Virtual Assistants! Interview and hire the best remote talent for your business! Sales, admin, marketing, accounting, and operations. Starting at $8.49/hr.
Discover how a telecommunication consultancy firm leveraged Stellar Staff’s back-office outsourcing services to enhance lead generation, client communication, and overall growth.The ProblemThe client, a small but growth-focused telecommunication consultancy firm, needed comprehensive support in task management, client communication, administrative duties, and receptionist tasks to efficiently handle their business expansion.The GoalThe objective was to provide robust back-office support that would enable the firm to generate, qualify, and book more leads, ultimately converting them into new clients while maintaining exceptional service.Addressing ConcernsThe challenge was to offer a team capable of handling a diverse range of back-office functions while aligning with the firm’s intense focus on growth and service quality.The SolutionStellar Staff provided the firm with back-office outsourcing services, encompassing task management, client communication, administrative support, and receptionist duties. This comprehensive support allowed the firm to focus on its core competencies and business development.The ResultsWith Stellar Staff’s support, the client successfully generated and qualified more leads, resulting in an increase in new clients. The firm is delighted with the outcomes of hiring remotely, noting the significant contribution of Stellar Staff’s services to their ongoing business success and growth.
Discover how James Capital, LLC enhanced their lead generation and client management with the help of Stellar virtual assistant. The ProblemJames Capital, LLC, specializing in financial services, was overwhelmed with the task of cold calling, lead generation, and overall client management. It was important to handle these tasks efficiently without sacrificing the quality of client interactions. The GoalThe primary goal was to improve the process of lead generation and client management, allowing the team to focus on closing deals and providing high-value financial advice. Addressing ConcernsThe key concern was to find a virtual assistant who was not only proficient in lead generation and client communication but also had an understanding of the financial services sector. The SolutionWe matched James Capital, LLC with a virtual assistant experienced in finance and skilled in lead generation and client management. This VA adeptly managed cold calling, lead generation, and maintained client relationships, allowing the financial team to concentrate on more strategic tasks. The ResultsThe involvement of the virtual assistant led to a structured approach in client management and lead generation. This efficiency allowed James Capital’s team to dedicate more time to client advisory and deal closures, enhancing their service quality and business growth.
Learn how Young Sharks effectively scaled their educational services by integrating a team of virtual assistants into their operations.The ProblemYoung Sharks, engaged in the education sector, needed support in CMO management, website management, social media marketing (SMM), lead generation, and appointment setting. Managing these tasks internally was challenging as they sought to expand their business.The GoalThe aim was to find a virtual assistant solution that could handle these diverse marketing and administrative tasks efficiently, aiding in the expansion of the business.Addressing ConcernsThe challenge was to provide virtual assistants who were not only skilled in the required areas but also able to work effectively as part of a growing business.The SolutionInitially planning to hire just one part-time VA, Anagha from Young Sharks was impressed with the competence of the VAs provided. This led to a decision to hire three virtual assistants instead. These VAs were tasked with managing various aspects of marketing and administration to facilitate business expansion.The ResultsThe integration of the three VAs has been highly successful. Anagha appreciated the hands-on approach and effective communication from the VAs. She noted her satisfaction with the support provided and plans to create a review highlighting her positive experience. With the completion of back-end tasks, there is a plan to transition these VAs to full-time roles, further supporting the growth and expansion of Young Sharks’ business.
Learn how Home Improvement NTX streamlined their operations and customer service with a dedicated virtual assistant. The ProblemHome Improvement NTX, specialized in home improvement services, was struggling with daily operational tasks. Their team needed help with scheduling, dispatching, and customer service, which was becoming too much for them to handle effectively. The Goal The main objective was to enhance operational efficiency by streamlining scheduling, dispatching, and customer service tasks, allowing the team to focus more on service delivery and business growth. Addressing ConcernsThe challenge was to find a virtual assistant who could seamlessly handle these varied tasks while maintaining the high service quality that Home Improvement NTX is known for. The SolutionWe provided Home Improvement NTX with a versatile virtual assistant experienced in scheduling, dispatching, and customer service. This VA efficiently managed these tasks, ensuring a smooth operational flow and customer interaction.The ResultsWith the VA handling these key operational areas, Home Improvement NTX experienced a significant improvement in their daily operations. The team could now focus more on their core business, leading to improved service delivery and customer satisfaction.
Overall rating
10 Reviews
Expertise
Accuracy of Cost Estimates
Value for Money
Communication
Accuracy of Timeline
The Project
Other IT Consulting and SI
Completed
Apr 2023 - Dec 2023
Owner
Confidential
2 - 9 employees
Overall rating
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Thanks to the digital assistant integration by Stellar Staff, our website saw increased user engagement and enhanced customer satisfaction. Their commitment to excellence and client satisfaction set them apart in the industry.
Project Description
My company partnered with a top-notch digital assistance provider to enhance user engagement on our website. Their customized solutions and seamless integration testing ensured a smooth user experience.
Pros
The team’s dedication to customization and client satisfaction was truly impressive. Their project management skills and responsiveness exceeded our expectations, leading to a successful partnership.
Cons
While the overall experience was positive, there is room for improvement in estimating project timelines and managing expectations more effectively.
Switched from another provider?
yes
Considered other providers?
yes
The Project
Call Center Services
Completed
Dec 2022 - Jun 2023
25000-50000 USD
Owner
Consumer products & services
2 - 9 employees
Overall rating
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Our ongoing partnership with VA Support Now significantly improved customer engagement rates, response times to queries, and our online brand reputation. They delivered on time, were responsive to our needs, and established a seamless workflow. Their dedication to excellence was particularly commendable.
Project Description
I discovered VA Support Now through a referral on Refetrust. Their team of 2-5 employees provided dedicated community management services, focusing on customer service, community engagement, and reputation management across our social media platforms and website. They were responsible for responding to customer queries, creating interactive content, and enhancing our brand image.
Pros
Their dedication to exceptional customer service and effective community engagement were impressive. They had a remarkable understanding of our brand and communication style.
Cons
The sales call took longer than expected to be booked, as their team was busy at the time.
Switched from another provider?
yes
Considered other providers?
yes
The Project
Customer Service Outsourcing
Completed
May 2021 - Mar 2023
25000-50000 USD
Director of Operation
Food & Beverage
2 - 9 employees
Overall rating
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
4Value for Money
5Willingness to Refer
Summary
Stellar Staff provided sales outsourcing services for our food and beverages company. They conducted outbound calls and performed data mining services, meeting our project needs through virtual meetings.
Project Description
I found Stellar Staff through an online search and decided to work with them because their pricing fit our budget and they had a great culture fit. They provided 2-5 employees who diligently collected data and made calls for our project.
Pros
I was very happy with Stellar Staff’s work as they met our agreed-upon KPIs and delivered items on time in a professional manner. Their customer service and fast replies were impressive.
Cons
I didn’t find any areas for improvement or anything Stellar Staff could have done differently.
Switched from another provider?
yes
Considered other providers?
yes
The Project
Back Office Outsourcing
Completed
Aug 2020 - Sep 2021
25000-50000 USD
President
Telecommunications
2 - 9 employees
Overall rating
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Thanks to VA Support Now, my task management efficiency and client satisfaction rate have significantly improved, while the time spent on administrative tasks has decreased. Their stellar project management, responsiveness, and efficiency have truly made a difference in my business operations.
Project Description
I came across VA Support Now through an online search and was impressed by their high ratings and affordable pricing. Their seamless integration into my daily operations included handling tasks, client communication, administrative support, and front desk duties. Their dedication to efficiency and reliability was truly remarkable.
Pros
Their dedication to efficiency and reliability was truly remarkable.
Cons
An area for improvement could be in providing a wider range of specialized services, although this is not a strong requirement given their already excellent service.
Switched from another provider?
yes
Considered other providers?
yes
Headquarter
Los Angeles, 17277 Ventura Boulevard
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Enterprise Solutions & Ecommerce Apps
JBHired is a recruitment agency specializing in sourcing senior digital and technology talents for its clients.