H&M
By SoftLoft
Client
H&M
Services
Project Description
The SoftLoft team was brought on board to address a range of ambitious objectives for H&M. Our mandate covered crucial components of the online store, such as catalog management, product handling, order processing, new delivery methods, and payment systems integration.Tech stackHealdess E-Commerce. Backend – Magento Commerce Cloud, PHP (Symfony, Zend Framework, Magento Framework), RabbitMQ, Elasticsearch, ESB. Frontend custom solutionChallenges & Solutions1. Synchronizing Real-Time Inventory Across Multiple ChannelsChallenge: Ensuring accurate, real-time inventory levels across various sales channels.Solution: We integrated the OMS with all sales channels, achieving real-time inventory synchronization. This reduced errors and enhanced customer satisfaction.2. Coordinating Communication Among Various SystemsChallenge: Managing communication and data exchange among disparate systems.Solution: We introduced an Enterprise Service Bus, centralizing communication and ensuring a consistent data flow.3. Integrating Multiple Third-Party Systems and ProvidersChallenge: Handling the complexity of integrating various third-party systems.Solution: A robust middleware layer was implemented to manage different data formats, ensuring seamless system communication.Business OutcomeEnhanced Customer Experience:A 28% increase in user session duration and a 22% rise in page views per session.Streamlined Operations:Automation and integration efforts led to a 35% reduction in manual administrative tasks, resulting in a 28% decrease in operational overheads.Robust Scalability:The platform efficiently managed traffic surges of up to 280% during promotional events and holiday seasons without any service interruptions.Compliance and Security Assurance:Achieved 100% compliance with international data protection regulations and zero incidents of data breaches or security compromises.
The SoftLoft team was brought on board to address a range of ambitious objectives for H&M. Our mandate covered crucial components of the online store, such as catalog management, product handling, order processing, new delivery methods, and payment systems integration.Tech stackHealdess E-Commerce. Backend – Magento Commerce Cloud, PHP (Symfony, Zend Framework, Magento Framework), RabbitMQ, Elasticsearch, ESB. Frontend custom solutionChallenges & Solutions1. Synchronizing Real-Time Inventory Across Multiple ChannelsChallenge: Ensuring accurate, real-time inventory levels across various sales channels.Solution: We integrated the OMS with all sales channels, achieving real-time inventory synchronization. This reduced errors and enhanced customer satisfaction.2. Coordinating Communication Among Various SystemsChallenge: Managing communication and data exchange among disparate systems.Solution: We introduced an Enterprise Service Bus, centralizing communication and ensuring a consistent data flow.3. Integrating Multiple Third-Party Systems and ProvidersChallenge: Handling the complexity of integrating various third-party systems.Solution: A robust middleware layer was implemented to manage different data formats, ensuring seamless system communication.Business OutcomeEnhanced Customer Experience:A 28% increase in user session duration and a 22% rise in page views per session.Streamlined Operations:Automation and integration efforts led to a 35% reduction in manual administrative tasks, resulting in a 28% decrease in operational overheads.Robust Scalability:The platform efficiently managed traffic surges of up to 280% during promotional events and holiday seasons without any service interruptions.Compliance and Security Assurance:Achieved 100% compliance with international data protection regulations and zero incidents of data breaches or security compromises.
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