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Broker/Agent Commissions Processing Application

By Serious Development

Client

Project Description

Situation Staff at a regional health insurance plan was quickly becoming overwhelmed by having to process hundreds of broker commission statements each month.  In addition, broker/agents were submitting complaints about processing time and inaccurate payments. Goal Improve commission accuracy, timeliness, and deliverability to improve independent agent satisfaction. Solution Delivered custom commission system, fixed erroneous legacy data, integrated a 3rd party system, and fully deployed application within 3 months.Results Reduced completion time from 35 days to 10 days, reduced staff burden from 80 hours per month to 8-12 hours, reduced error rate from high single digits to less than 1%, and increased broker/agent confidence in commission payments 100 fold.

Situation Staff at a regional health insurance plan was quickly becoming overwhelmed by having to process hundreds of broker commission statements each month.  In addition, broker/agents were submitting complaints about processing time and inaccurate payments. Goal Improve commission accuracy, timeliness, and deliverability to improve independent agent satisfaction. Solution Delivered custom commission system, fixed erroneous legacy data, integrated a 3rd party system, and fully deployed application within 3 months.Results Reduced completion time from 35 days to 10 days, reduced staff burden from 80 hours per month to 8-12 hours, reduced error rate from high single digits to less than 1%, and increased broker/agent confidence in commission payments 100 fold.

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