Increased Energy Company Reviews from 1.9 to 4.0
By Rhino Reviews
Client
Park Power
Project Description
This compnay reached out as they were struggling with their online reputatoin and the sales team was mentioned to management that it was hurting their closing rates. Customers would reference their reviews during the sales process and they were losing deals due to this. In their industry, low reputations are common and they felt it would not only help their sales team but be a huge competitive advantage if we could improve their online reviews. When we began working with them, they had a 1.9 Rating and 37 Reviews on Google. We worked with their teams to understand their customer acquisition process and customer lifecycle in order to determine when was the best time to solicit public reviews or internal feedback. We agreed upon a strategy and Rhino Reviews began executing. In just 4 months, they improved from 1.9 to 4.0 and grew from 37 reviews to 139 reviews. They remain a current client 3 years later and we currently sit just under 500 reviews with a 4.4 rating.
This compnay reached out as they were struggling with their online reputatoin and the sales team was mentioned to management that it was hurting their closing rates. Customers would reference their reviews during the sales process and they were losing deals due to this. In their industry, low reputations are common and they felt it would not only help their sales team but be a huge competitive advantage if we could improve their online reviews. When we began working with them, they had a 1.9 Rating and 37 Reviews on Google. We worked with their teams to understand their customer acquisition process and customer lifecycle in order to determine when was the best time to solicit public reviews or internal feedback. We agreed upon a strategy and Rhino Reviews began executing. In just 4 months, they improved from 1.9 to 4.0 and grew from 37 reviews to 139 reviews. They remain a current client 3 years later and we currently sit just under 500 reviews with a 4.4 rating.
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