By Publicover & Co.
Client
Hopper Health is a US-based virtual primary care app for Neurodivergent adults (ADHD, OCD, Tourettic, Autistic). They take a trauma-informed approach to supporting patients through scheduling, filing claims, regular check-ups, long-term health and follow-up care.Neurodivergent adults are 51%* more likely to avoid healthcare they need. They are also more likely to experience additional chronic health conditions (and more likely to be overlooked). Our research uncovered dozens of healthcare horror stories, with a common thread: Healthcare providers were often dismissive and frequently insensitive when treating ND patients.We used real quotes from people’s lived experience to build the campaign. In two weeks, the campaign had grown overall membership by 20%.
Hopper Health is a US-based virtual primary care app for Neurodivergent adults (ADHD, OCD, Tourettic, Autistic). They take a trauma-informed approach to supporting patients through scheduling, filing claims, regular check-ups, long-term health and follow-up care.Neurodivergent adults are 51%* more likely to avoid healthcare they need. They are also more likely to experience additional chronic health conditions (and more likely to be overlooked). Our research uncovered dozens of healthcare horror stories, with a common thread: Healthcare providers were often dismissive and frequently insensitive when treating ND patients.We used real quotes from people’s lived experience to build the campaign. In two weeks, the campaign had grown overall membership by 20%.
The ChallengeUnderPinned came to us with a clear challenge. They had tons of web traffic and a high click through rate on their social ads. But conversions were low—and getting lower every day.We suspected there was a communication gap between the language in the ads and what the landing page delivered—that, or a challenge in the actual buying process. We couldn’t wait to dig in.The ProcessWe began with a usability study on the current language—we rounded up several target customers and tested the ads and website with them. Immediately we found the language (successful with capturing investors’ interest) wasn’t suited for the customer. We also found that the ideal user had much less experience than the customers who were reacting to the ads, so the explanations would need to be much more simplified in order for them to know they’d come to the right place.We rewrote the landing page, helped the team implement a fresh new design and launched with updated ad copy & creative.The ResultsWith the research & rewrites, we brought the conversion rate from 0.8% to 8.7%, a cost per signup from £119 to £37 and predicted cost per acquisition from £220 down to £25—approximately the cost of 1 month of membership to UnderPinned.The impact of the updated language touched every team at UnderPinned, from marketing and sales to customer success and even the investor pitch.