Planet Argon

I chose this vendor for their expertise in Ruby on Rails technology and their track record of successfully restoring websites. After agreeing on the scope, they quickly activated emergency services and redeployed our application to Amazon Web Services. They also installed an older version of a Linux operating system to ensure compatibility with our outdated Ruby versions.

Planet Argon was collaborative, fast, calm, and very focused throughout the project. Robby Russell’s speed and pragmatic problem-solving skills were particularly impressive. They successfully resolved major glitches and emergencies, such as the website being inaccessible and transaction processing issues with PayPal.

No areas for improvement were identified. We are extremely impressed and grateful for their quick and effective actions in resolving our critical situation.

Our collaboration with Planet Argon involved developing a cutting-edge web admin portal that streamlined our core business processes. By mapping out our manual procedures and automating handoffs, we were able to enhance transparency and efficiency. With their expertise in Ruby on Rails and frontend design, they created a system that issues online insurance declarations and easily accommodates new customer requests. We are also looking forward to working on additional projects with them in the future.

The solution provided by Planet Argon significantly improved our operational efficiency by automating time-consuming manual procedures. Their constant availability and proactive project management ensured that our web portal remained functional and generated interest among customers. They were responsive and organized, helping us hit key milestones with ease.

I can’t think of any specific areas where Planet Argon could improve. They have consistently met our expectations and delivered high-quality results.

Planet Argon revamped our e-commerce platform to integrate a subscription service and improve billing processes. They connected the subscription management system to other subscriber features and optimized the website for seamless customer experience.

Planet Argon’s strong communication and genuine interest in our business stood out. They provided valuable recommendations and worked closely with us as partners to enhance our online platform. Their support played a significant role in our company’s acquisition.

The initial estimate provided by Planet Argon was lower than the final cost, which could have been managed better. The retainer billing model may not have been the most suitable approach for our project.

Planet Argon has been instrumental in managing our website maintenance and development needs following a transition from our previous provider. They have a deep understanding of our system and have seamlessly integrated with our operations, providing ongoing support and updates using Ruby on Rails technology stack.

Planet Argon has been timely, communicative, and open to feedback throughout our engagement. They have provided precise work and multiple solution options, ensuring our platform’s successful growth. Their project management skills are top-notch, with regular communication, weekly progress reports, and biweekly meetings.

No significant areas for improvement have been identified in our experience with Planet Argon. The only minor challenge was adapting to the use of Jira for project management, but this did not impact the quality of their work.