Pen & Mug

I connected with Pen & Mug through a mutual contact, drawn in by their local presence and impressive creative portfolio. They seamlessly handled all our graphic design and web management needs, from marketing communications to event signage. In 2019, we embarked on a rebranding project for LOTG, which Pen & Mug executed flawlessly by designing a new brand identity and rebuilding our website from the ground up. Their collaboration extended to leading the design for our festival merchandise lineup in 2022.

Pen & Mug truly became part of our team, fully embracing our mission and delivering exceptional creative work. Their ability to juggle multiple tasks while maintaining a deep understanding of our vision is commendable. Communication was seamless, deadlines were always met, and they were always willing to make adjustments on the fly.

I have no complaints about Pen & Mug’s work. I only hope to continue our partnership and further enhance our collaboration.

I discovered Pen & Mug through a trusted referral, and their pricing and high-quality output made them stand out. They played a crucial role in developing our visual identity for a major customer conference, handling everything from physical signage to business cards to keynote presentations. Additionally, they serve as our design partner for all collateral and ad creative, including white papers, one pagers, email headers, and ad campaigns.

Pen & Mug’s work has significantly enhanced our visual experience at events and received positive feedback. They deliver extremely high-quality work, have excellent project management skills, and are always responsive to our needs. Their team is a pleasure to work with, and they consistently meet deadlines.

No areas for improvement were noted during our collaboration with Pen & Mug. We are very satisfied with the relationship and the work they have delivered.

Our team was connected with this vendor through a recommendation from one of our board members. They meticulously planned out the project, breaking it down week by week with specific tasks and deliverables. Starting with information gathering and image selection, they then crafted a prototype and brand style guide, incorporating client feedback along the way. The project concluded with the successful launch of the new website.

Pen & Mug showcased their exceptional design skills and artistic vision throughout the project. They maintained clear and regular communication, ensuring a smooth workflow between our team and theirs. Their keen sense of aesthetics, coupled with technical expertise, set them apart from other vendors.

There are no significant areas for improvement that come to mind. We were overall satisfied with their performance and the final outcome of the project.

Our collaboration with Pen & Mug was a comprehensive process from start to finish, with constant communication ensuring we met all our deadlines. The project began with a detailed scoping session and brand identity review, allowing us to align our vision with their design expertise. We worked through logo concepts, color palettes, website design, and sales materials, all of which were executed with precision and creativity. Additionally, we added graphical illustrations to enhance our storytelling, which was a fantastic addition to the project.

Pen & Mug’s ability to understand our product, partners, and brand vision was exceptional. Their graphic design skills were top-notch, and their communication throughout the project was outstanding.

There are no areas for improvement that we can think of. The entire process exceeded our expectations and all targets were met.