Outsourced

The ClientAcidgreen is an award-winning full-service ecommerce agency offering premium web design, development and marketing services. The company initially engaged Outsourced in 2010 for their offshore staffing requirements. Now, they have a team of over 25 talented professionals at our Manila office who support acidgreen’s staff in Sydney, Australia.We spoke to acidgreen’s Senior Technical Consultant, James Lowe, for insight into how they made outsourced staffing a success.The Business SolutionAcidgreen’s outsourced staff are divided into teams, each with a manager in Sydney who communicates with them daily via Slack and other methods. There are also weekly work-in-progress reports and regular in-person meetups between the Philippines and Australia. These tactics heighten the quality of communication and support team cohesion despite staff usually being based in different countries.Initially, only a few developers were onboarded. Lowe recalled the difference in quality was clear.“Having worked with many developers over the years, I can honestly say that the staff we work with at Outsourced are as good, if not better, than local developers,” he said. “This is based on technical ability alone. “However, the quality of a developer’s code is only part of the solution. A great senior developer can not only code but also communicate and collaborate with other developers and project managers. Our team in the Philippines are fluent in English and are effective communicators, which is essential in virtual communication.”

The ClientEucalyptus is a healthcare technology company building digital experiences for patients. Their healthcare brands (Juniper, Software, Kin, Pilot) form the connective tissue between telehealth consults with doctors, pharmacy delivery and ongoing patient care.As one of Australia’s fastest-growing startups, scalability is paramount for Eucalyptus. To maintain speed and efficiency, they decided to expand their staff. We spoke with Jed Finlay, Senior Manager of Patient Support at Eucalyptus, to find out why the company chose to work with Outsourced.The Business SolutionEucalyptus shopped around and considered a handful of providers, but Outsourced showed the most promise. Finlay cited Outsourced’s “great team and great facility in the right location” as the most important deciding factors, along with glowing recommendations from other companies.Within just 6 weeks of making the decision to work with Outsourced, Eucalyptus was able to onboard their first Philippines-based Patient Support member.Over the following weeks, they continued to expand the team and see positive results. “The Filipino staff are always very happy and proud to take on new work,” Finlay noted.After proving success with Patient Support, Eucalyptus decided to build Outsourced teams for other departments, including the Growth and Operations teams.“We love our Filipino staff,” Finlay said. “The biggest learning for me has been both how friendly the Filipino staff are, but also the passion for their work.”When asked whether or not they would recommend Outsourced, Finlay responded, “Yes, absolutely. We’ve got a great office here with Outsourced, and a great support team who are always willing to help. We are very happy.”

The ClientGenesys is a global leader in multi-channel customer experience (CX) and contact centre solutions. Their CX platform helps companies deepen customer connections at every touchpoint while maximising revenue and loyalty. Genesys powers 25 billion of the world’s best customer experiences every year across 10,000 companies in over 100 countries.At Outsourced, we love nothing more than assisting businesses to grow highly effective and successful offshore teams. We worked closely with Genesys to deploy an 80-strong team of professionals at our Eastwood Manila office. Here’s how we did it.  The Business SolutionTo deliver support 24 hours a day, 365 days a year, Genesys had to invest in the right talent at the right cost. After carefully considering several locations globally, they decided to base the product teams in Manila. The company then did its due diligence in selecting the right company to partner with.“Our criteria were relatively straightforward—or so we thought,” remarked Dean Cottle, Vice President of Customer Care at Genesys. “We needed technical people willing to work shifts and have great customer-facing skills. Though we considered a number of companies to work with, only Outsourced found the right candidates.”Those candidates were successfully onboarded, and include top-performing Business Applications and Technical Support Engineers, Cloud Customer Care Analysts and Implementation Consultants. As of today, the team continues to grow.Cottle added, “We started with a small team to cover our weekend shift work and have been so happy with the result that we have since decided to expand the operation with help from Outsourced.

The ClientLWA LLP is a full-service tax, accounting and business consulting firm located in Los Angeles, CA.Catering to both private companies and not-for-profit organisations, LWA offers clients a unique blend of small-firm personality and big-firm capabilities.After growing organically and through the acquisition of accounting practices, LWA began experiencing capacity challenges that limited its ability for further growth.We spoke with LWA Partner Amy Chen to find out why the firm chose us. The Business Solution LWA entrusted Outsourced with the task of hiring capable staff that would enable the firm to take on more clients and continue providing outstanding service.“In order to grow, we needed to find candidates with a balanced work ethic and technical knowledge,” says Amy Chen, Partner at LWA. “Outsourced has been very diligent in conducting background checks to ensure we find coworkers who can further our firm’s growth.”Outsourced provided LWA with full-time bookkeepers and accountants who work in the Philippines and report directly to the firm’s Los Angeles-based team.“One of the things I really appreciate about working here is the culture,” says Apple Moares, a bookkeeper hired as a result of Outsourced’s efforts. “It’s the type of culture that embraces flexibility and modernity, one that makes it easier to come to work every single day.”With support from their highly capable new team members, Chen reports that LWA now has the capacity they need to continue expanding. “Overall, the team we found through Outsourced has given us peace of mind to accept new clients and grow our bookkeeping division.”