Once Upon a Time Hospitality, formerly IdeaWork Studios

IdeaWork Studios completely transformed our website with a cutting-edge redesign. From initial discussions in the winter to the final launch in the summer, they were with us every step of the way. Their hosting services have also been seamless. Their edgy design approach and top-notch quality were a perfect match for our goals.

IdeaWork Studios impressed us with their rich and dynamic website design that perfectly captured our brand’s identity. Their team’s collaborative skills and personalized approach made the entire process smooth and enjoyable.

There were a few minor scheduling hiccups during the design process, but overall, IdeaWork Studios was very responsive and flexible. No major issues to report.

IdeaWork Studios played a pivotal role in transforming our resort’s brand and online presence. Their innovative approach and thorough understanding of our needs led to a successful rebranding campaign, including a new name, logo, and revamped marketing materials. They also enhanced our website with tailored features for the hospitality industry, such as online spa bookings and event request forms.

The new brand launched by IdeaWork Studios generated a significant increase in revenue for our resort, particularly during the peak season. Their creativity and efficiency were key factors in this success. Additionally, their hands-on approach and shared passion for wellness resonated with our team.

There are no areas for improvement that I can identify. I am extremely satisfied with IdeaWork Studios’ performance and the results they have delivered for our resort.

Our collaboration with IdeaWork Studios began with a kickoff meeting where they listened to our creative input and crafted wireframes accordingly. They efficiently managed the two-phase project, starting with a temporary holding page and progressing to the final website. Their involvement also extends to providing marketing and advertising support post-launch.

IdeaWork Studios is easy to work with, communicative, and quick to respond. They are very detailed in their explanations and make the website development process seamless.

There are no areas that IdeaWork Studios could improve upon, as they excel in what they do.

Over the past four years, IdeaWork Studios has played a significant role in revamping all branding and design aspects for our hotel. They were initially brought on board to create the name, logo, room collateral, menus, and other design elements. Despite a brief stint with another branding firm, we quickly returned to IdeaWork Studios due to their superior performance. They have also taken over our social media management, ensuring our online presence remains engaging and on-brand. Our main contacts, David and Jay, have been instrumental in guiding the project to success. The engagement, which began in 2015, is ongoing and continues to exceed our expectations.

IdeaWork Studios has proven to be a reliable, creative, and efficient partner in our branding and marketing efforts. Their social media management team, led by Shelby, stands out for their creativity, dynamism, and responsiveness. Working with them has been a pleasure, and they are always willing to adapt to our needs.

One area for improvement could be the proactivity of certain teams, particularly in website development. While the social media team is ahead of the game, other departments could benefit from taking more initiative. However, overall, our experience with IdeaWork Studios has been overwhelmingly positive.