Numa
About the company
Numa is a new kind of answering service that gives your customers instant, accurate responses for one low monthly rate — plus no hidden fees or contracts. Instantly greet callers, engage customers in text conversations and automate tasks and followups. View detailed, real-time conversation records to keep a pulse on the customer experience and update automatic responses to ensure customers get a helpful answer every time. Try Numa for free today!
Numa is a new kind of answering service that gives your customers instant, accurate responses for one low monthly rate — plus no hidden fees or contracts. Instantly greet callers, engage customers in text conversations and automate tasks and followups. View detailed, real-time conversation records to keep a pulse on the customer experience and update automatic responses to ensure customers get a helpful answer every time. Try Numa for free today!
Numa is a new kind of answering service that gives your customers instant, accurate responses for one low monthly rate — plus no hidden fees or contracts. Instantly greet callers, engage customers in text conversations and automate tasks and followups. View detailed, real-time conversation records to keep a pulse on the customer experience and update automatic responses to ensure customers get a helpful answer every time. Try Numa for free today!
Contact Numa
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Reviews ( 5 )
Overall rating
5
5 Reviews
Expertise
Accuracy of Cost Estimates
Value for Money
Communication
Accuracy of Timeline
Innovative Voice Solutions for Business Expansion
Published: January 14, 2020
The Project
Business Consulting
Completed
Apr 2018 - Jan 2020
25000-50000 USD
Anonymous
President & Stylist
Arts, entertainment & music
2 - 9 employees
Overall rating
5
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Numa has been a perfect fit for my business, enabling me to provide exceptional service and experience to my customers. Their innovative approach has truly elevated my business operations.
Project Description
I discovered Numa, a groundbreaking service that revolutionized the way I manage my business operations. With their assistance, I am able to maintain a seamless 24/7 business presence without the need for constant physical presence. Their exceptional customer service has been a game-changer for my day-to-day activities.
Pros
Numa allows me to run my business smoothly without any interruptions. Their 24/7 service has effectively resolved unexpected issues and problems. The Numa team provides exceptional customer service and promptly addresses any questions or concerns.
Cons
One area for improvement could be enhancing the ability to save contacts.
Switched from another provider?
yes
Considered other providers?
yes
Salon Communication Enhancement
Published: February 20, 2019
The Project
Business Consulting
Completed
Jan 2019 - Feb 2019
25000-50000 USD
Anonymous
Owner
Beauty & Cosmetics
2 - 9 employees
Overall rating
5
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Numa’s services have led to a slight increase in bookings for our salon. Their team is responsive to any technical concerns and has provided a seamless integration for our texting and call forwarding needs.
Project Description
We discovered Numa through a Google search after struggling to find a suitable solution. It has seamlessly integrated into our business, enhancing our communication channels.
Pros
Efficient and easy to work with
Cons
No areas for improvement identified
Switched from another provider?
yes
Considered other providers?
yes
Revolutionary Messaging Solution for Surfside Grille
Published: September 3, 2017
The Project
Business Consulting
Completed
Jun 2016 - Aug 2017
25000-50000 USD
Anonymous
Director of Marketing & HR
Hospitality & leisure
50 - 249 employees
Overall rating
5
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Working with Numa has been a game-changer for our restaurant, streamlining communication with our guests and increasing customer satisfaction. Their user-friendly system and attentive project management have made the entire experience seamless and highly effective.
Project Description
Our partnership with Numa brought a cutting-edge messaging service to our restaurant, seamlessly integrating text messaging capabilities with our landline number. The setup process was smooth and efficient, allowing us to provide instant answers to our guests’ inquiries.
Pros
The innovative Numa Messenger system has greatly enhanced our customer service by providing quick and customizable responses to common questions. The ability to text from our landline number has attracted new customers and improved overall convenience for our guests.
Cons
While Numa is constantly improving their system, we have not encountered any significant areas for improvement at this time. Their responsiveness and dedication to continuous enhancement have been impressive.
Switched from another provider?
yes
Considered other providers?
yes
Innovative Property Management Communication Solution
Published: September 23, 2016
The Project
Business Consulting
Completed
Jul 2016 - Sep 2016
25000-50000 USD
Anonymous
Property Manager
Real estate
2 - 9 employees
Overall rating
5
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Numa’s innovative communication solution has been a game-changer for our property management business. Their dedication to customer service and continuous improvement make them a valuable partner in ensuring efficient and effective communication with our residents.
Project Description
Numa revolutionized our communication system by integrating a unique voicemail interface, transcribing messages, and enabling direct response to callers. Their customized solution tailored to our brand has significantly improved our efficiency and customer service.
Pros
Numa’s seamless text-notification process allows for real-time issue resolution and timely response to inquiries, empowering us to provide high-quality support to residents. Their customer service goes above and beyond, demonstrating genuine care for their clients.
Cons
Occasional issues with the transcription system may arise, but they are minor and easily resolved by reaching out to the caller. Numa is actively working on streamlining this process.
Switched from another provider?
yes
Considered other providers?
yes
Offices
Headquarter
Oakland, 456 8th St
Area served
Media
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