MSPAssist

Our partnership with this vendor was driven by our need to streamline and enhance automation processes through an integrated suite of solutions.

Internal stakeholders are highly satisfied with the expertise and efficiency of the team. They have seamlessly integrated into our operations and have excellent communication skills.

Meetings may require some adjustments due to time zone differences, but overall communication is effective.

Our company decided to collaborate with a vendor specializing in outsourced technical support after evaluating multiple options. The vendor, MSP Assist, played a crucial role in monitoring and managing our help desk ticketing system. Their team communicated with us through Slack to efficiently resolve issues and provide timely support.

They have a dedicated team of resources who can work on problems round the clock, ensuring continuous support and quick resolution of issues.

Although communication in English is acceptable, there is room for improvement to enhance clarity and effectiveness.

Our collaboration with MSPAssist has brought about a revolutionary transformation in our IT support services. Initially, we engaged in a proof of concept period to gauge the quality of their work. Through video training sessions, we familiarized ourselves with their processes. MSPAssist seamlessly took on active monitoring outside of our regular business hours, managing error classifications and system recovery. They diligently check our client systems daily to ensure smooth operations, providing detailed reports to our managed service desk. This information guides their workflow, allowing them to efficiently resolve issues and clear tickets.

Following the successful completion of a test phase, MSPAssist continues to provide high-quality services. The team has communicated often to establish goals, progressing the collaboration and expanding their scope. They are adaptable and knowledgeable, which has fostered a dependable partnership. MSPAssist’s team is highly skilled, professional, and possesses a broad knowledge base. They offer flexibility and high-quality service, with the ability to train additional staff members if needed.

Not applicable at this point. Our engagement with MSPAssist has been smooth and seamless.

I came across MSP Assist on Upwork and decided to outsource after hours NOC services to them. They provided a full-time resource to manage our network operations center activities.

They excel in finding the right engineer for our NOC and are always available to address any concerns. Their flexibility in implementing custom workflows is impressive.

One area for improvement is to increase the availability of trained staff.