Middleground Technologies

Their expertise extends beyond daily tech support, providing constant availability and assistance for all our technical needs. From setting up presentations to troubleshooting computer issues, they ensure seamless day-to-day operations and a sense of security in our technology usage.

They respond promptly to any issue we face, offering solutions under pressure and ensuring our success. Their exceptional service and integrity shine through in every interaction, making them a reliable partner.

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Our decision to partner with Middleground Technologies was influenced by their strong recommendation within our business group. The project kicked off with a comprehensive GAP assessment to establish a baseline, followed by the meticulous construction of different phases for the compliance project. The collaboration involved a dedicated project manager, CISO, two engineers, a pen tester, an admin service coordinator, and occasional input from the account manager.

I appreciated the thoroughness and responsiveness of Middleground Technologies throughout the project. Their team was accommodating and constantly evolving in their workflow, leading to the successful achievement of our SOCII compliance and a flawless audit. The team’s expertise and dedication were truly impressive.

While the communication via emails was effective, I wish we had the opportunity to meet in person more frequently. Some discussions and interactions would have been easier and more productive face-to-face.

Middleground Technologies played a pivotal role in transferring crucial data from our old server to a new one, along with managing our equipment and network. Their involvement was crucial in upgrading our technology systems.

Middleground Technologies excels in providing excellent customer service and communication. They are quick to resolve any issues, even over weekends, and prioritize urgent requests efficiently.

I can’t think of any areas where Middleground Technologies could improve. I have never encountered any issues while working with them.

My experience with Middleground Technologies involved a comprehensive assessment of our technology setup. They provided tailored recommendations for equipment upgrades and network optimization. Since then, we have been on a monthly support plan with them, ensuring prompt assistance whenever needed.

Middleground Technologies offers personalized and cost-effective solutions tailored to our specific needs. Their communication is excellent, and we always feel prioritized as a client. The accessibility of the owners ensures a strong and successful partnership.

I have not encountered any areas where Middleground Technologies could improve. They have consistently met and exceeded our expectations, making them an excellent fit for our IT needs.