24/7 Bilingual Answering - Seamless CRM Integration We do customized call handling, potential client intake, consultation payment processing, outbound calling, appointment scheduling, and smart blocking. Seamless CRM Integration with Clio, Rocket Matter, Nextiva, Law Ruler, Lawmatics, PracticePanther, and more. Unlike our competitors, our answering service only answers calls for law firms.
24/7 Bilingual Answering - Seamless CRM Integration We do customized call handling, potential client intake, consultation payment processing, outbound calling, appointment scheduling, and smart blocking. Seamless CRM Integration with Clio, Rocket Matter, Nextiva, Law Ruler, Lawmatics, PracticePanther, and more. Unlike our competitors, our answering service only answers calls for law firms.
24/7 Bilingual Answering - Seamless CRM Integration We do customized call handling, potential client intake, consultation payment processing, outbound calling, appointment scheduling, and smart blocking. Seamless CRM Integration with Clio, Rocket Matter, Nextiva, Law Ruler, Lawmatics, PracticePanther, and more. Unlike our competitors, our answering service only answers calls for law firms.
Customized intake for calls generated via Google Ads. Outbound calling form leads.
Custom Intake, Appointment Scheduling, Payment Collection. Detailed Daily Reports.
LawyerLine™ uses a special legal rep team to follow up with potential new clients. Client sees an increase in signed retainers.
LawyerChat™ live website chat added to home page. Managed by the same expert legal rep team that takes calls 24/7.
Overall rating
5 Reviews
Expertise
Accuracy of Cost Estimates
Value for Money
Communication
Accuracy of Timeline
The Project
Call Center Services
Completed
Dec 2020 - May 2021
25000-50000 USD
Owner
Legal
2 - 9 employees
Overall rating
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
4Value for Money
5Willingness to Refer
Summary
LawyerLine has effectively taken on the role of a receptionist for my legal services company, freeing me from the burden of handling phone calls and appointments. Their responsiveness to feedback and dedication to meeting client needs make them a valuable partner in my business operations.
Project Description
I rely on LawyerLine for comprehensive legal support services, including handling all incoming calls, collecting client information, and scheduling appointments. Their seamless integration with Clio streamlines the intake process and ensures efficient communication with potential clients.
Pros
LawyerLine’s team is compassionate and patient, providing a professional and cost-effective solution for managing client inquiries. Their per-minute billing system ensures fair pricing and value for active services utilized.
Cons
There was a minor issue with initial script setup, where a generic script was used. However, this was promptly corrected, and overall, the learning curve was minimal.
Switched from another provider?
yes
Considered other providers?
yes
The Project
Call Center Services
Completed
Oct 2016 - Aug 2018
25000-50000 USD
Founder
Legal
2 - 9 employees
Overall rating
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Overall, LawyerLine has been a valuable partner for our company, providing top-notch receptionist services that have significantly improved our workflow. Their professionalism, responsiveness, and attention to detail make them a standout choice for any legal professional in need of reliable call handling and intake assistance.
Project Description
My company partnered with LawyerLine for their innovative receptionist solutions tailored to our specific needs. They seamlessly handled all incoming calls and efficiently redirected them to the appropriate team member. Additionally, they assisted with conducting intakes by gathering essential information from callers before redirecting them. Their detailed daily summaries kept us informed and ensured that all calls were addressed correctly.
Pros
Equipped with swift response times, LawyerLine handles 40-50 calls each day, lightening our workload. They provide high-quality yet cost-effective services, tailored to our needs. The team is incredibly accommodating and communicates effectively via various channels.
Cons
I have no negative feedback about my experience working with LawyerLine. They have met and exceeded our expectations in every aspect of their service.
Switched from another provider?
yes
Considered other providers?
yes
The Project
IT Staff Augmentation
Completed
Mar 2017 - Apr 2018
25000-50000 USD
Attorney
Legal
2 - 9 employees
Overall rating
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Working with LawyerLine for phone answering services for our real estate law firm was a great decision. They provided a knowledgeable and helpful approach, and their responsiveness was a standout feature of their service.
Project Description
After carefully evaluating multiple options, my company decided to partner with LawyerLine for their exceptional phone answering services. Their expertise and helpful approach were instrumental in enhancing our client communication process.
Pros
LawyerLine exceeded my expectations by delivering exactly what I needed. Their responsiveness and efficiency made the entire process smooth and effective.
Cons
I have no complaints or areas for improvement to mention. LawyerLine’s performance was outstanding throughout our engagement.
Switched from another provider?
yes
Considered other providers?
yes
The Project
Call Center Services
Completed
Oct 2011 - Sep 2012
25000-50000 USD
Owner
Legal
2 - 9 employees
Overall rating
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
LawyerLine™ offers receptionist services for a personal injury law firm, meeting our specific needs with professionalism and efficiency.
Project Description
I chose this vendor because they specialize in catering to attorneys, making them ideal for handling law firm calls. Their service package included a solid script and workflow that we developed together. I worked closely with their account managers throughout the project.
Pros
LawyerLine™ has provided friendly and attentive service, ensuring a smooth experience for me and my clients. They consistently deliver high-quality service and I have no complaints so far.
Cons
I have not identified any areas for improvement or anything they could have done differently.
Switched from another provider?
yes
Considered other providers?
yes
9.9% fee. 18-month guarantee. Top talent, fast.
Enterprise Solutions & Ecommerce Apps
JBHired is a recruitment agency specializing in sourcing senior digital and technology talents for its clients.