KODA Agency Logo

About the company

Wrocław
Founded: 2017
10+ Empl.

The enterprise-class automation platform , built to be intuitive & easy to use, with advanced AI technology & live learning algorithms. Enables automated natural conversations with customers, building engagement & simplifying processes.

The enterprise-class automation platform , built to be intuitive & easy to use, with advanced AI technology & live learning algorithms. Enables automated natural conversations with customers, building engagement & simplifying processes.

The enterprise-class automation platform , built to be intuitive & easy to use, with advanced AI technology & live learning algorithms. Enables automated natural conversations with customers, building engagement & simplifying processes.

Contact KODA

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Services

Customer Service OutsourcingCall Center ServicesAI DevelopmentSales Outsourcing

Industries

TelecommunicationsE-commerceOther industriesFinancial servicesBusiness servicesMedia

Portfolio

No works in portfolio

Company hasn’t added any work yet.

Reviews ( 8 )

Overall rating

5

8 Reviews

Expertise

5

Accuracy of Cost Estimates

4.5

Value for Money

4.5

Communication

5

Accuracy of Timeline

5

Innovative AI Solutions for Beauty Industry

Published: January 8, 2024

The Project

Custom Software Development

Completed

Nov 2023 - Jan 2024

anonymous

Anonymous

Innovation Manager

Beauty & Cosmetics

250 - 999 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

3

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

3

Willingness to Refer

10/10

Summary

Working with KODA Bots was a pleasure. Their dedication to providing exceptional communication tools and their ability to overcome any challenge made them a reliable partner. The success of our collaboration is evident in the continued development and implementation of AI technology for our brand.

Project Description

I collaborated with KODA Bots on developing cutting-edge AI solutions tailored for the beauty industry. Our focus was on creatively enhancing customer interactions and meeting their unique needs through innovative technology implementation.

Pros

KODA Bots consistently delivered top-notch work, making it easy for our team to communicate effectively with clients. Their professionalism and expertise were evident throughout the project. The seamless collaboration and high-quality results were truly impressive.

Cons

While KODA Bots excelled in their work, there is always room for improvement. We continuously strive to enhance our chatbots to better serve our clients’ needs.

Switched from another provider?

yes

Considered other providers?

yes

Innovative AI Solution for Mountain Resort

Published: June 15, 2023

The Project

Custom Software Development

Completed

Feb 2023 - May 2023

25000-50000 USD

anonymous

Anonymous

CEO

Advertising & marketing

2 - 9 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

Working with KODA Bots on developing a chatbot for our ski resort was a transformative experience. Their innovative approach, efficient workflow, and commitment to delivering a top-notch solution exceeded our expectations. The chatbot has become an essential tool for providing real-time information to our users, thanks to KODA Bots’ expertise and collaborative spirit.

Project Description

Our collaboration with KODA Bots involved the design and deployment of a cutting-edge AI solution. We worked closely with their teams to compile a comprehensive list of FAQs and integrate real-time weather forecasts. Additionally, we implemented push notifications to keep users informed about events and promotions. The seamless communication and fast-paced workflow ensured the success of our project.

Pros

The chatbot developed by KODA Bots is not only intuitive and functional, but also provides all the necessary information to users. Their high level of customer service and proactive approach in making improvements and changes promptly are commendable. The team’s helpful and communicative nature made the collaboration smooth and efficient.

Cons

As with any evolving technology, there were some areas for improvement with the chatbot. We had to make adjustments during the first winter season and introduce further changes for the upcoming year. However, KODA Bots’ responsiveness and dedication to enhancing the chatbot’s capabilities reassured us of their commitment to excellence.

Switched from another provider?

yes

Considered other providers?

yes

Revolutionizing Customer Service with Cutting-Edge Chatbot Technology

Published: June 12, 2023

The Project

Custom Software Development

Completed

Dec 2022 - May 2023

25000-50000 USD

anonymous

Anonymous

Online Marketing Specialist

Confidential

50 - 249 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

Working with KODA Bots has been a game-changer for our business. Their expertise and dedication to providing top-notch solutions have significantly improved our customer service operations. The chatbot they developed has not only satisfied our clients but has also streamlined communication with our business partners. We look forward to continuing our collaboration and exploring new opportunities for growth and innovation.

Project Description

Our collaboration with KODA Bots has completely transformed the way we interact with our customers. They have implemented a state-of-the-art chatbot that seamlessly integrates into our automated communication system, providing personalized messages and instant answers to frequently asked questions. This has revolutionized our customer service approach and significantly enhanced the overall user experience.

Pros

KODA Bots demonstrates a high level of professionalism, taking proactive steps to initiate conversations and solve problems efficiently. Their quick response time and effective project management have ensured a smooth and successful partnership, leading to a lasting relationship.

Cons

While there is always room for improvement, KODA Bots continues to evolve and enhance their services. They have already introduced innovative features like the chatbot’s contest module, which has proven to be a great success. Additionally, they are currently working on improving our website to further enhance the chatbot’s capabilities.

Switched from another provider?

yes

Considered other providers?

yes

Revolutionizing Customer Service with an Advanced Chatbot Solution

Published: August 17, 2021

The Project

Custom Software Development

Completed

Sep 2020 - Jul 2021

25000-50000 USD

anonymous

Anonymous

CEO

Advertising & marketing

10 - 49 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

Working with KODA Bots on the customer service chatbot project was a rewarding experience. The team’s expertise and dedication resulted in a cutting-edge solution that has transformed the way our clients interact with our services. While there are areas for improvement in terms of continued development, the chatbot’s current capabilities have already proven to be a valuable asset in enhancing customer satisfaction and streamlining operations.

Project Description

Collaborating with KODA Bots and our client, we embarked on a project to enhance customer service through the implementation of an innovative chatbot solution. The goal was to automate responses, streamline user interactions, and provide a seamless experience for clients accessing services through Messenger. By integrating databases, platforms, and messaging systems, we were able to create a comprehensive and user-friendly tool that revolutionized the way customers engage with our services.

Pros

I was impressed by KODA Bots’ quality of work, reliability, and forward-thinking approach. The team was always available to assist with technical aspects and provided valuable insights throughout the project. The structured design process ensured clear progress tracking and effective communication.

Cons

As the chatbot continues to evolve and address user queries independently, the need for human intervention has decreased significantly. While this is a positive outcome in terms of efficiency, it also poses a challenge in terms of ongoing development and introducing new functionalities.

Switched from another provider?

yes

Considered other providers?

yes

Offices

Headquarter

Wrocław, M. Baciarellego 93

Area served

WorldWide

Media

No Media yet

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