Kantipur Management Private Limited
About the company
We are in the BPO vertical for 8 years, serving clients across ISPs, Telecom, Government Agencies, Banks, Automobiles, and Fintech, with different models of engagement. The operation lead we bring are industry experts having worked in large contact centers, voice, and non-voice processes. We have broader knowledge and are into managing contact center operations with different approach and practice in action with the Six Sigma, the COPC Standards. Compliant with the ISO standards, audited for Internet and Data Security Compliances, we value customer data privacy and adhere to the standards.
We are in the BPO vertical for 8 years, serving clients across ISPs, Telecom, Government Agencies, Banks, Automobiles, and Fintech, with different models of engagement. The operation lead we bring are industry experts having worked in large contact centers, voice, and non-voice processes. We have broader knowledge and are into managing contact center operations with different approach and practice in action with the Six Sigma, the COPC Standards. Compliant with the ISO standards, audited for Internet and Data Security Compliances, we value customer data privacy and adhere to the standards.
We are in the BPO vertical for 8 years, serving clients across ISPs, Telecom, Government Agencies, Banks, Automobiles, and Fintech, with different models of engagement. The operation lead we bring are industry experts having worked in large contact centers, voice, and non-voice processes. We have broader knowledge and are into managing contact center operations with different approach and practice in action with the Six Sigma, the COPC Standards. Compliant with the ISO standards, audited for Internet and Data Security Compliances, we value customer data privacy and adhere to the standards.
Contact Kantipur Management Private Limited
Services
Industries
Industries
Portfolio
Call Center Management
We are managing the entire contact center management of TVS Motors. Core function of the contact center is to handel customer quires, followup calls, outbound sales.
Call/Contact Center Management
We are providing Call/Contact Center Management Service.
Contact Center Management
Contact Center Management Service
Contact Center Management Service
We are providing contact center management outsourcing service.
Reviews ( 1 )
Overall rating
5
1 Reviews
Expertise
Accuracy of Cost Estimates
Value for Money
Communication
Accuracy of Timeline
Revolutionary Customer Support Solutions for Motorcycle Distribution Firm
Published: December 18, 2018
The Project
Customer Service Outsourcing
Completed
Sep 2017 - Dec 2018
Anonymous
Head of Customer Care
Automotive
50 - 249 employees
Overall rating
5
Expertise
5Accuracy of Cost Estimates
4Communication & Responsiveness
5Accuracy of Timeline
4Value for Money
4Willingness to Refer
Summary
Working with Kantipur Management Private Limited was a highly successful and rewarding experience for our company. Their expertise in call center operations and commitment to quality ensured that all project objectives were met efficiently and effectively.
Project Description
My company partnered with Kantipur Management Private Limited to provide exceptional customer service and sales support for a leading motorcycle distributing company. Our collaboration involved handling outbound call support, record keeping, client query support, and detailed reporting to drive sales and enhance customer satisfaction.
Pros
Kantipur Management Private Limited excelled in project planning, execution, and control, ensuring high First Call Resolution (FCR) rates and Customer Satisfaction Index (CSI) scores. Their team consistently delivered on time and maintained excellent customer support throughout the project.
Cons
No significant areas for improvement were identified during our collaboration with Kantipur Management Private Limited.
Switched from another provider?
yes
Considered other providers?
yes
Area served
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