INFITECS Agency Logo

INFITECS

About the company

Guangzhou Shi
Founded: 2013
10+ Empl.

Infitecs was founded in 2013 by ex Professional Services Executives who felt that China was emerging as a competitive alternative to the traditional off-shore outsource regions such as India and the Philippines. We set up our practice (via acquisition) in Guangzhou with registered business licenses in both Australia and Singapore. Our CEO lives in Australia, as do 2 of our other Board members. We have a local Director in Singapore and Chris Macdonald runs the China business. We do not compete with large Global outsourcers. We believe the gap in the outsource services industry is for small, low-cost service organisations who can be trusted to undertake various business processes and projects for their western clients at a compelling price. We believe in partnership, low risk operations and consistently high quality. We are nimble, available and responsive and pay close attention to maintaining a real relationship with your key people to ensure that we deliver exactly what we promise.

Infitecs was founded in 2013 by ex Professional Services Executives who felt that China was emerging as a competitive alternative to the traditional off-shore outsource regions such as India and the Philippines. We set up our practice (via acquisition) in Guangzhou with registered business licenses in both Australia and Singapore. Our CEO lives in Australia, as do 2 of our other Board members. We have a local Director in Singapore and Chris Macdonald runs the China business. We do not compete with large Global outsourcers. We believe the gap in the outsource services industry is for small, low-cost service organisations who can be trusted to undertake various business processes and projects for their western clients at a compelling price. We believe in partnership, low risk operations and consistently high quality. We are nimble, available and responsive and pay close attention to maintaining a real relationship with your key people to ensure that we deliver exactly what we promise.

Infitecs was founded in 2013 by ex Professional Services Executives who felt that China was emerging as a competitive alternative to the traditional off-shore outsource regions such as India and the Philippines. We set up our practice (via acquisition) in Guangzhou with registered business licenses in both Australia and Singapore. Our CEO lives in Australia, as do 2 of our other Board members. We have a local Director in Singapore and Chris Macdonald runs the China business. We do not compete with large Global outsourcers. We believe the gap in the outsource services industry is for small, low-cost service organisations who can be trusted to undertake various business processes and projects for their western clients at a compelling price. We believe in partnership, low risk operations and consistently high quality. We are nimble, available and responsive and pay close attention to maintaining a real relationship with your key people to ensure that we deliver exactly what we promise.

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Services

RecruitingFinance & Accounting Outsourcing (FAO)Back Office OutsourcingHR ConsultingStaffingHR OutsourcingTranslation

Industries

ManufacturingOther industriesFinancial servicesReal estateInformation technology

Portfolio

No works in portfolio

Company hasn’t added any work yet.

Reviews ( 4 )

Overall rating

5

4 Reviews

Expertise

5

Accuracy of Cost Estimates

5

Value for Money

5

Communication

5

Accuracy of Timeline

5

Revolutionizing HR Outsourcing Services

Published: December 28, 2022

The Project

Completed

May 2021 - Dec 2022

25000-50000 USD

anonymous

Anonymous

Executive Director

Confidential

10 - 49 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

Partnering with INFITECS for BPO services has been a game-changer for our payroll and HR consulting company. Their expertise in handling human resource tasks and their dedication to meeting our needs have been invaluable to our operations.

Project Description

We have been partnering with INFITECS for over a decade now, entrusting them with a portion of our human resource tasks. Their dedicated team handles critical responsibilities such as candidate data entry, phone screening, and job profiling using our tools and platforms. Additionally, they excel in supporting us with ad hoc tasks like posting jobs in recruitment channels and translating CVs. We pay a monthly service fee based on headcounts, and the collaboration has been seamless and efficient.

Pros

With INFITECS’ support, our operation efficiency has significantly increased, leading to substantial savings in labor costs. The team’s performance has been exceptional, and their daily communication through email and phone calls is smooth and effective. We are particularly impressed with their top-notch human resource services.

Cons

At this moment, there are no areas where INFITECS could improve. Their reliability and professionalism have been unmatched, and they consistently meet all our requirements.

Switched from another provider?

yes

Considered other providers?

yes

Revolutionizing HR Outsourcing Services

Published: May 15, 2020

The Project

Completed

Jan 2019 - Apr 2020

25000-50000 USD

anonymous

Anonymous

Executive Director

Confidential

10 - 49 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

Partnering with INFITECS for BPO services has been a game-changer for our payroll and HR consulting company. Their expertise and dedication have led to increased efficiency and cost savings in our operations. We highly recommend their services for anyone looking to enhance their human resource functions.

Project Description

Our partnership with INFITECS has transformed our human resource operations. They handle various tasks such as candidate data entry, phone screening, and job profiling using our tools and platforms. Additionally, they excel in supporting ad hoc tasks like posting jobs in recruitment channels and translating CVs. We pay a monthly service fee based on headcounts, and the team composition includes 3-5 full-time equivalents for candidate data entry and 1-2 full-time equivalents for phone screening. We have been working with INFITECS for over a decade, building a strong and reliable business relationship with their professional team that consistently meets all our requirements.

Pros

With INFITECS’ support, our operation efficiency has significantly increased, resulting in substantial labor cost savings. The team communicates seamlessly with us on a daily basis through email and phone calls. We are particularly impressed with their top-notch human resource services.

Cons

At this moment, we have not identified any areas for improvement with INFITECS. They have consistently delivered exceptional results and met all our expectations.

Switched from another provider?

yes

Considered other providers?

yes

Revolutionizing Healthcare Administration Services

Published: March 6, 2013

The Project

Completed

Apr 2011 - Feb 2013

25000-50000 USD

anonymous

Anonymous

Head of Global Client Services

Confidential

50 - 249 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

A high-tech healthcare company partnered with INFITECS for administration services, resulting in significant cost savings and improved business efficiency. The team excelled in all tasks and maintained smooth communication throughout the project. Overall, their services were of exceptional quality and highly valuable.

Project Description

Our collaboration with INFITECS involved outsourcing a portion of our medical research tasks. They provided a range of services including advanced internet research, project management, reporting, and language translation. The team composition consisted of one Account Manager, four Team Leaders, and 36 Operators. We established a strong business relationship with INFITECS for nearly a decade, relying on their reliability and professionalism to meet our requirements.

Pros

Thanks to INFITECS’ exceptional support, we were able to save on labor costs and improve business efficiency. The team’s performance was outstanding, with seamless communication through email and phone discussions on a daily basis. Their high-quality services were truly impressive.

Cons

At this moment, there are no areas for improvement identified. The project was successfully completed in December 2020.

Switched from another provider?

yes

Considered other providers?

yes

Revolutionizing Healthcare Administration Services

Published: January 13, 2012

The Project

Completed

Jun 2010 - Dec 2011

25000-50000 USD

anonymous

Anonymous

Head of Global Client Services

Confidential

50 - 249 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

A high-tech healthcare company collaborated with INFITECS for administration services. The team’s responsibilities included advanced research, translations, and various ad-hoc tasks aimed at enhancing business efficiency. Communication was efficient, and the quality of work delivered was exceptional. The engagement was completed in December 2020.

Project Description

Our partnership with INFITECS involved outsourcing a portion of our medical research work. The team provided services such as advanced internet research, project management, reporting, and language translation. They utilized Google for internet research and Excel for data compilation. Additionally, they assisted with ad hoc tasks. We paid a monthly service fee based on headcounts and volume.

Pros

Thanks to INFITECS’ exceptional support, we were able to save money on labor costs. The team executed all tasks excellently and maintained smooth communication through email on a daily basis. They addressed issues and provided solutions promptly. Overall, their services were of superior quality and proved to be highly beneficial.

Cons

There are currently no areas for improvement identified. The project was successfully completed without any major issues or concerns.

Switched from another provider?

yes

Considered other providers?

yes

Offices

Headquarter

Guangzhou Shi, Room 3210-3213, F32, One Link Plaza, 39 Jiefang Nan Road

Sydney

903-50 Clarence St,

Area served

WorldWide

Media

No Media yet

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