designDATA

Our partnership with designDATA has completely transformed the way we handle IT support and technology solutions for our adoption agency. They provide us with comprehensive on- and offsite IT support, along with their innovative Hardware-as-a-Service (HaaS) product. Their team is always available to troubleshoot any issues, and they have played a crucial role in getting us up and running smoothly. In addition, they offer a range of services including web maintenance, hosting, and IT training, ensuring that we are always equipped with the latest technology tools to support our mission.

designDATA’s proactive support has been instrumental in maintaining stable operations for our adoption agency. Their expertise in IT and cost-effective solutions are perfectly complemented by their exceptional customer service. They are highly communicative, accommodating, and responsive, showing a genuine dedication to our success.

There have been instances where designDATA’s growing business has led to some temporary challenges, with their staff appearing slightly overwhelmed. However, considering the increased demand for their services in the virtual world, we have been understanding and patient during these times.

I discovered designData through word of mouth and was impressed by their ability to provide top-notch customer service at a higher cost. They provided us with new laptops, enhanced security measures, and facilitated our transition from Box to SharePoint. Their dedicated team, including Elliott, Arwa, and Ricardo, ensured a seamless onboarding process.

The customer service provided by designData is exceptional, with every interaction leaving me impressed. The team’s workflow is excellent, and they have been incredibly supportive in educating me on technical jargon. I highly recommend designData as a managed service provider.

At times, the technical jargon used by designData was difficult for a non-techie like me to understand. However, they have made efforts to educate me in a supportive manner.

As our managed service provider, designDATA offers tiered support and technology expertise, managing our network, helpdesk responses, and infrastructure tasks. They ensure PCI compliance, assist with intrusion protection, and handle odd technology-related issues. Their 24/7 availability and proactive approach make them a valuable partner for our organization.

designDATA’s top-level engineers provide creative solutions to problems and their leadership is highly accessible. They offer exceptional support, flexibility, and understanding, as demonstrated by their quick response to pandemic-related budget issues. Their availability and willingness to address any concerns promptly make them stand out as a reliable partner.

One area for improvement could be the onboarding process for newly hired helpdesk employees, as getting them up to speed quickly can sometimes be challenging. However, this minor issue does not detract from the overall positive experience of working with designDATA.

Our organization relies on cutting-edge IT support and seamless cloud migration services provided by the team at designDATA. They serve as our comprehensive help desk, assisting with any laptop, hardware, or software issues that arise. With round-the-clock availability, they ensure that our technology runs smoothly and efficiently. designDATA has also facilitated our transition to Microsoft 365 and conducted thorough network testing to address any connectivity issues. Additionally, they have spearheaded projects such as our seamless transition to the cloud, guaranteeing that our data is accessible at all times. When our team returned to the office post-lockdown, designDATA meticulously inspected and ensured the functionality of our equipment. Their expertise and dedication have been instrumental in optimizing our technological infrastructure.

designDATA has significantly improved our technological capabilities, providing us with up-to-date equipment and enhanced system security. Their team is exceptionally responsive, helpful, and excels in project management, consistently meeting deadlines and delivering results on time. The outstanding customer service they provide has been crucial to the success of our partnership.

While designDATA’s performance has been exceptional overall, there have been instances where resolving issues took longer than expected. However, they have been receptive to feedback and continue to work on improving their efficiency in issue resolution. Additionally, there have been minor challenges in onboarding new resources, but designDATA has been proactive in addressing these issues.