Customer Umbrella

I discovered Customer Umbrella through an online search and was impressed by their great culture fit and value for cost. Their team of 2-5 employees worked closely with us to come up with a comprehensive strategy that included outbound phone calls, live chat support, and email management. They took the time to understand our brand and athlete values, resulting in more efficient processes and quicker task completion.

They had fantastic communication skills and were very attentive to our needs and priorities. Working with them felt like a true team effort as they were quick to address any concerns and open to our suggestions. Their dedication to ensuring every interaction with our players was enjoyable and memorable was truly impressive.

There were no noticeable areas for improvement in their service, which was exceptional. They completed the project thoroughly and on time, leaving us with no complaints.

I was introduced to Customer Umbrella through a friend’s recommendation. After a successful trial period, we entrusted them to handle our seasonal peaks of client calls, as well as provide ongoing tech support and help desk services. Their team composition included a senior account manager, a technical trainer, and a team of 20 call center agents.

Customer Umbrella’s customer service was exceptional, leading to a long-term partnership. They efficiently resolved issues and boosted our business productivity. Their team’s quality control and training were particularly impressive.

While they have improved over the years, there is still room for growth in certain areas of their service.

Customer Umbrella was discovered through an online search and chosen due to their competitive pricing and cultural alignment. They provided a customized solution tailored to our specific needs, seamlessly integrating themselves into our operations and delivering a comprehensive range of services. The collaboration began with a thorough onboarding process to familiarize themselves with our brand, products, and service ethos, leading to a harmonious partnership characterized by effective communication and a shared dedication to excellence.

Customer Umbrella’s efforts have significantly improved our response times and customer resolution procedures, exceeding our expectations. Their collaborative and proactive approach has fostered a healthy work culture, with internal stakeholders praising their commitment to success and work ethic.

It is challenging to identify areas for improvement as our overall experience with Customer Umbrella has been overwhelmingly positive. They have consistently gone above and beyond, proving to be more than just a service provider but a true partner in our pursuit of excellence.

I was referred to Customer Umbrella by a friend who knows the owner. They provided exceptional BPO services for our consumer product company, specifically handling our customer chats and call services. The team consisted of two smart and understanding individuals who excelled at their roles.

An innovative partner, Customer Umbrella provided optimal solutions to enhance our operations. Communication was seamless, with progress updates and feedback readily available. The team’s cost-effective approach and creativity in workflow were impressive.

I can’t think of any areas that need improvement. Customer Umbrella exceeded our expectations in every aspect.