Connext Agency Logo

About the company

Pleasanton, CA
Founded: 2014
1000+ Empl.

We help companies build custom teams in the Philippines and Latin AMerica to supercharge their growth. Our combined experiences building and leading elite military teams allow us to create a new type of outsourcing experience, one with accountability, trust, transparency, and attention to detail at the forefront. Key Points of Difference in the Connext Model: 1. Client has absolute control over quality 2. Pricing is completely transparent 3. Stability of workforce and management team (Stability = Quality) 4. Skill Diversity –we can fill any position clients would like, custom to your needs 5. Built for small, high growth applications that need flexible and adaptive support 6. High attentiveness, quality of support, and attention relative to larger BPOs

We help companies build custom teams in the Philippines and Latin AMerica to supercharge their growth. Our combined experiences building and leading elite military teams allow us to create a new type of outsourcing experience, one with accountability, trust, transparency, and attention to detail at the forefront. Key Points of Difference in the Connext Model: 1. Client has absolute control over quality 2. Pricing is completely transparent 3. Stability of workforce and management team (Stability = Quality) 4. Skill Diversity –we can fill any position clients would like, custom to your needs 5. Built for small, high growth applications that need flexible and adaptive support 6. High attentiveness, quality of support, and attention relative to larger BPOs

We help companies build custom teams in the Philippines and Latin AMerica to supercharge their growth. Our combined experiences building and leading elite military teams allow us to create a new type of outsourcing experience, one with accountability, trust, transparency, and attention to detail at the forefront. Key Points of Difference in the Connext Model: 1. Client has absolute control over quality 2. Pricing is completely transparent 3. Stability of workforce and management team (Stability = Quality) 4. Skill Diversity –we can fill any position clients would like, custom to your needs 5. Built for small, high growth applications that need flexible and adaptive support 6. High attentiveness, quality of support, and attention relative to larger BPOs

Contact Connext

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Services

Finance & Accounting Outsourcing (FAO)Back Office OutsourcingIT Staff AugmentationCustomer Service Outsourcing

Industries

ManufacturingRetailFinancial servicesReal estateInformation technologyMedicalDental

Portfolio

Accounting and Medical Billing for Healthtech

Connext helped a high growth healtech company build a talented offshore accounting team to support their growing business needs. After the success of the accounting team, Connext also helped the client build a team of medical billing specialists and other support functions.

Building Business Continuity for Software Company

Connext helped a high growth software company build business continuity by working with them to build a cross functional team in the Philippines. Connext helped find, hire, and manage a team of help desk specialists, engineers, project managers, and more to help the client keep up with rapid growth.

Call Center Support for Software Company

Connext helped a high growth software company overcome a bad outsourcing experience and build the call center support team they needed to facilitate their forecasted growth. Connext help build out other functions as well to help reduce their cost structure, build business continuity, and lay the tracks for growth.

Customer Service for High Growth Fintech

Connext helped a high growth Fintech build the customer service support team they need to continue their rapid growth, secure multiple rounds of funding, and establish themselves as a market leader in their respective focus area.

Reviews ( 5 )

Overall rating

5

5 Reviews

Expertise

5

Accuracy of Cost Estimates

4.8

Value for Money

4.8

Communication

5

Accuracy of Timeline

5

Revolutionizing IT Support for a Leading Payment Services Provider

Published: May 9, 2023

The Project

IT Staff Augmentation

Completed

Sep 2021 - May 2023

25000-50000 USD

anonymous

Anonymous

COO

Financial services

50 - 249 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

In need of IT support, our payment services company partnered with Connext. The team deployed technical engineers with exceptional industry knowledge across the US market for system updates and data entry. Connext’s entrepreneurial spirit, focus on people, and great values made them a valuable partner in our journey towards success.

Project Description

Our decision to partner with Connext was a game changer for our company. Their innovative approach and focus on aligning with our core values led to a successful collaboration. They provided detailed steps and guidance throughout the project, ensuring that the right people and solutions were found. The recruitment process was seamless, with Connext asking the right questions and presenting top-notch candidates. Their commitment to retaining talent with a human touch set them apart from other agencies.

Pros

Connext’s developers were not only trained and effective, but also highly engaged and productive. Their excellent communication and leadership skills were instrumental in the success of the project. The team’s patience and customer-driven approach were the highlights of our collaboration.

Cons

As a company, we were the weak link in the partnership. While Connext excelled in all aspects, we could have benefited from exploring more ‘what if’ scenarios on the IT front. However, considering our conservative approach, we appreciated Connext’s patience and steady guidance.

Switched from another provider?

yes

Considered other providers?

yes

Revolutionizing Financial Management for Real Estate Developers

Published: May 23, 2022

The Project

Accounting

Completed

Apr 2022 - May 2022

25000-50000 USD

anonymous

Anonymous

Principal

Real estate

2 - 9 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

4

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

4

Willingness to Refer

10/10

Summary

Working with Connext has been a seamless and satisfying experience. Their professionalism, responsiveness, and high-quality resources have greatly contributed to the success of our financial operations.

Project Description

We conducted a thorough evaluation process to select Connext among various BPO firms globally. Their exceptional customer service and responsiveness stood out. Our engagement with Connext involved hiring a controller/manager and three staff resources to handle our financial operations. The partnership included monthly billing per resource at a fixed rate.

Pros

Connext is a highly professional and responsive team that provides top-quality resources. They excel in using a variety of communication tools such as Google Suite, Skype, Google Voice, Google Chat, Quickbooks, and various portals. Their project management style is commendable, ensuring timely and effective communication.

Cons

There are no significant areas for improvement that come to mind. We are thoroughly pleased with Connext’s performance and service.

Switched from another provider?

yes

Considered other providers?

yes

Transformational Recruitment Services for Global Expansion

Published: July 28, 2021

The Project

HR Consulting

Completed

Jul 2020 - Jul 2021

anonymous

Anonymous

VP of Strategy & Corporate Development

Confidential

250 - 999 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

Working with Connext has been a game-changer for us. They have exceeded our expectations in every way, from speed of recruitment to quality of candidates. We highly recommend them to any company looking to enhance their recruitment efforts.

Project Description

Our collaboration with Connext has been instrumental in revolutionizing our recruitment process and facilitating our company’s growth on a global scale. They brought a fresh perspective to our talent acquisition strategy and provided invaluable support throughout the entire process.

Pros

Connext’s highly effective workflow and deep understanding of our requirements have been key factors in our successful partnership. They have consistently delivered top-notch candidates and have shown a genuine commitment to our long-term success.

Cons

No areas for immediate improvement come to mind - they have truly been an exceptional partner in every aspect of our collaboration.

Switched from another provider?

yes

Considered other providers?

yes

Enhanced Staffing Services for Real Estate Transactions

Published: February 4, 2019

The Project

IT Staff Augmentation

Completed

May 2017 - Jan 2019

anonymous

Anonymous

Team Lead

Real estate

250 - 999 employees

Overall rating

5

Expertise

5

Accuracy of Cost Estimates

5

Communication & Responsiveness

5

Accuracy of Timeline

5

Value for Money

5

Willingness to Refer

10/10

Summary

Overall, our experience working with Connext has been extremely positive. They have provided us with top talent, effective workflow management, and reliable support. We are grateful for their commitment to excellence and look forward to continuing our successful partnership.

Project Description

We decided to partner with Connext due to their innovative approach to outsourcing transaction management and business processing needs. The project details are confidential, but I can say that their management team and staff were professional and supportive throughout the entire process.

Pros

Connext has exceeded our expectations by delivering high-quality work on time. They have effectively managed the project, communicated frequently, and provided ongoing support. Their scanning abilities and commitment to excellence are truly impressive.

Cons

While Connext has been a valuable partner, there is always room for growth and improvement. We look forward to seeing them expand their services and support other companies in the future.

Switched from another provider?

yes

Considered other providers?

yes

Offices

Angeles

Entec 1, Nepo Center, 5th and 8th Floor, Building Teresa St

Davao City

J.P. Laurel Avenue

Headquarter

Pleasanton, 5000 Hopyard Rd., Suite 210

Area served

WorldWide

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