Call Point Business Solutions Ltd.
About the company
Call Point Business Solutions Ltd offers human-driven and machine-powered call center and business back end support from Bangladesh at affordable cost. At Call Point, we drink the same champagne as our clients, testing and running successful outbound campaigns Sales conversations start here. Also we offer inbound Call Center services like Outbound Telemarketing Services covers If your business has tasks to perform which can be done offsite; our BPO services will save you money. Back end support services include:
Call Point Business Solutions Ltd offers human-driven and machine-powered call center and business back end support from Bangladesh at affordable cost. At Call Point, we drink the same champagne as our clients, testing and running successful outbound campaigns Sales conversations start here. Also we offer inbound Call Center services like Outbound Telemarketing Services covers If your business has tasks to perform which can be done offsite; our BPO services will save you money. Back end support services include:
Call Point Business Solutions Ltd offers human-driven and machine-powered call center and business back end support from Bangladesh at affordable cost. At Call Point, we drink the same champagne as our clients, testing and running successful outbound campaigns Sales conversations start here. Also we offer inbound Call Center services like Outbound Telemarketing Services covers If your business has tasks to perform which can be done offsite; our BPO services will save you money. Back end support services include:
Contact Call Point Business Solutions Ltd.
Services
Industries
Industries
Portfolio
Commercial Cleaning Leads Generation
We cold call business owners/facility manager and set up appointments of only they are actively looking for a cleaning company for their business. We asked some qualifying question to give them a qoute. We cover all over the Australia with cleanone.
Janitorial Appointment Setting
Here is the recording of Janitorial appointment setting and lead generation
Solar Lead Generation Recording
Generating high-converting solar leads in the USA and Australian market requires a strategic approach and careful consideration of your criteria. Here’s a step-by-step guide to help you achieve this: 1. Define Your Target Customer: Identify your ideal customer profile based on your criteria. Focus on homeowners with power bills ranging from $300 to $400.2 . Educational Script: Create script that educates your customer about the benefits of solar energy and how it can reduce their power bills. 3 .Premium Map Roof Checking: Implement a system to check roofs using premium mapping tools. Clearly communicate the importance of a suitable roof for solar installations in your marketing materials. 4 . Verification Process: Develop a robust verification process to ensure the lead meets your criteria. Use a questionnaire or script to ask mandatory questions, including power bill amount, shading issues, homeowner status, decision-making authority, and accurate contact information. 5 . Quality Assurance (QA) Check: Implement a QA process to review and verify the information collected. Ensure that each lead has passed through the mandatory questions and meets the criteria. 6. Address Verification: Use address verification tools to confirm that the property information is accurate. Cross-reference the provided address with official records if possible. 7 . Contact Information Validation: Verify the provided phone number as the best contact number. Ask for alternative phone numbers during the initial contact to ensure multiple means of communication. 8 . Personalization: Use the customer’s name consistently throughout the interaction. Ensure that the name matches the provided address.
Solar Leads Generation
We provide high convertated solar leads for Australia, USA and UK
Reviews ( 5 )
Overall rating
5
5 Reviews
Expertise
Accuracy of Cost Estimates
Value for Money
Communication
Accuracy of Timeline
Innovative Solutions for Financial Institution Support
Published: November 6, 2022
The Project
Call Center Services
Completed
Dec 2021 - Oct 2022
25000-50000 USD
Anonymous
Co-Founder & CEO
Financial services
50 - 249 employees
Overall rating
5
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Call Point Business Solutions Ltd. delivered excellent support to the financial company by providing call center services, conducting market research, and contacting prospects. Their structured process, communication, and professionalism were impressive, despite some areas for improvement.
Project Description
I discovered Call Point Business Solutions Ltd. through an online search and was impressed by their great culture fit, good value for cost, and aligned company values. They provided call center services intermittently for six months, contacting prospects and conducting surveys using various methods. Their team of 2-5 employees entered the data into a Google Sheet after successful exchanges.
Pros
They executed their tasks to a high standard, ensuring transparency and effective communication. Their professionalism stood out, making them an exception among offshore corporations.
Cons
I had to take the initiative to address any workflow problems, but overall, I have no complaints considering the quick completion of the project.
Switched from another provider?
yes
Considered other providers?
yes
Innovative Solutions for Legal Operations Call Center
Published: July 16, 2019
The Project
Call Center Services
Completed
Dec 2017 - Jul 2019
25000-50000 USD
Anonymous
CEO
Legal
250 - 999 employees
Overall rating
5
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Call Point Business Solutions Ltd. provided exceptional call center services for our legal operations platform, delivering on-time results, effective communication, and a proactive team that exceeded our expectations.
Project Description
I discovered Call Point Business Solutions Ltd. through an online search and was impressed by their great culture fit, good value for cost, and alignment with our company values. They assigned a team of 2-5 employees to handle customer-facing sales, appointment scheduling, customer communication, and various administrative tasks, including reporting marketing data.
Pros
Thanks to Call Point Business Solutions Ltd., my company was able to streamline procedures, reduce costs, and improve overall quality of execution. They provided KPI dashboards, well-documented SOPs, and a dedicated team that worked hard to achieve success. Their efficient communication via Skype ensured a smooth exchange of information.
Cons
While my experience with Call Point Business Solutions Ltd. has been excellent, there are no specific areas for improvement that I can identify at this time.
Switched from another provider?
yes
Considered other providers?
yes
Innovative Call Center Support for Consulting Firm
Published: March 9, 2013
The Project
Call Center Services
Completed
Nov 2011 - Mar 2013
25000-50000 USD
Anonymous
CEO & Group COO
Information technology
50 - 249 employees
Overall rating
5
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Working with Call Point Business Solutions Ltd. has been a valuable experience. Their support has expanded the scope of our engagement, with clear communication and valuable guidance that aligns with our brand and values.
Project Description
I was referred to Call Point Business Solutions Ltd. for their exceptional value and alignment with our company’s values. They provided support in organizing events, reaching out to potential clients, and enhancing our customer service efforts. Their team collaborated with us to refine our messaging and handle basic process components.
Pros
Call Point Business Solutions Ltd. demonstrated excellent project management skills, delivering results on par with our own efforts while preserving the value of our brand. Their proactive communication and swift follow-ups were impressive. They satisfied a seasonal demand for us and we will definitely utilize their services again.
Cons
I could not think of any areas for improvement or anything that Call Point Business Solutions Ltd. could have done differently. They have met all our criteria and done an outstanding job.
Switched from another provider?
yes
Considered other providers?
yes
Revolutionary Healthcare Tech Platform Call Center Services
Published: February 27, 2012
The Project
Back Office Outsourcing
Completed
Sep 2010 - Feb 2012
25000-50000 USD
Anonymous
Co-Founder & CEO
Confidential
50 - 249 employees
Overall rating
5
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Working with Call Point Business Solutions Ltd. was a game-changer for our healthcare technology platform. Their expertise and dedication to our project’s success resulted in significant improvements in our operations and customer satisfaction levels. I highly recommend their services to any company looking to enhance their call center operations.
Project Description
I discovered Call Point Business Solutions Ltd. through an online search and was impressed by their ability to streamline our new agents’ onboarding process. Their innovative approach resulted in a 40% reduction in onboarding time, leading to a significant improvement in our Net Promoter Score (NPS) within just three weeks. Their dedication to customer success and support truly set them apart from other companies.
Pros
Efficient communication and punctual delivery, innovative approach to improving ticket resolution and agent onboarding, exceptional results in lowering churn rate, increasing customer satisfaction, and raising NPS ratings
Cons
None that I could identify
Switched from another provider?
yes
Considered other providers?
yes
Offices
Headquarter
Dhaka, House-33, Lane-1, Block-B, Section-6, Mirpur- 1216.
Area served
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