Big Outsource

Embarking on a transformative journey with Big Outsource, we partnered to enhance our customer service and back office operations. Their comprehensive solution encompassed dedicated agent teams for customer support and efficient management of order processing, inventory, and data entry tasks, resulting in improved operational efficiency and customer satisfaction.

Big Outsource’s unwavering commitment to our success was truly impressive. They seamlessly integrated into our brand’s voice and culture, delivering exceptional project management and communication. Their ability to understand our unique business requirements and adapt their strategies accordingly was highly commendable.

No area of improvement was identified during our collaboration with Big Outsource.

I discovered Big Outsource through Refetrust and was impressed by their exceptional customer service solutions, dedication to meeting objectives, and impressive results. They seamlessly integrated with our company culture and worked as an extension of our in-house team. Their ability to adapt to changes swiftly and provide exceptional service 24/7 set them apart from other outsourcing providers. Their professionalism and deep knowledge of our products and services instilled confidence in our customers.

Increased Customer Satisfaction Scores, Reduced Response Times, Higher First-Contact Resolution Rates

N/A

I discovered Big Outsource through Refetrust website. Our decision to choose Big Outsource was influenced by the great cultural fit and alignment of company values. They were involved in managing our accounting, human resources, and IT support, delivering accurate financial statements, timely payroll processing, effective accounts payable and receivable management, efficient HR recruitment, and enhanced IT support.

Big Outsource has a deep understanding of the entertainment industry, providing tailored services that meet our specific needs. Their project management was excellent, always delivering items on time and being responsive to my needs. I was impressed by their industry expertise and unique approach.

I couldn’t find any areas for improvement or something Big Outsource could have done differently. They exceeded our expectations in every aspect of the project.

I discovered Big Outsource through a recommendation and chose to work with them due to their excellent fit with our company culture, cost-effective solutions, and shared values. They assigned a team of 30 members to handle our customer and technical support operations, as well as manage our billing and collection processes. The key outcomes of their involvement were improved customer satisfaction, faster resolution times, and increased efficiency in billing and collection.

Big Outsource impressed me with their commitment to customer satisfaction, proficiency in service delivery, and exceptional project management skills. Their timely delivery, proactive communication, and transparent approach made working with them a seamless experience.

I did not encounter any areas for improvement during my collaboration with Big Outsource. Their dedication to meeting our needs and exceeding expectations was truly commendable.