APEX Call Centers
About the company
APEX was founded to provide businesses of all kinds a full-service center where they can have all their needs met. With over 6 strategic locations with qualified and trained employees in US , Mexico , and Philippines , we strive to create a partnership with our clients built on expertise and trust. APEX is award winning ISO9001-2015 certified company, A+ BBB , PCI Compliant and HIPAA Compliant with our IQ Net and SOC2 compliances with state of the art onshore and nearshore facilities. Why Choose APEX? Our services: Industries expertise: Our mission: Our mission at APEX is to continuously work on strengthening the relationship with our clients and their customers. Our committed team of customer support specialists are devoted to exceeding expectations and facilitating all your business outsourcing needs. Using various innovative strategies, we provide quality answering services that include inbound and outbound calling services, around-the-clock customer support, customer acquisition and retention, and much more. Contact us at [email protected] to discuss your project.
APEX was founded to provide businesses of all kinds a full-service center where they can have all their needs met. With over 6 strategic locations with qualified and trained employees in US , Mexico , and Philippines , we strive to create a partnership with our clients built on expertise and trust. APEX is award winning ISO9001-2015 certified company, A+ BBB , PCI Compliant and HIPAA Compliant with our IQ Net and SOC2 compliances with state of the art onshore and nearshore facilities. Why Choose APEX? Our services: Industries expertise: Our mission: Our mission at APEX is to continuously work on strengthening the relationship with our clients and their customers. Our committed team of customer support specialists are devoted to exceeding expectations and facilitating all your business outsourcing needs. Using various innovative strategies, we provide quality answering services that include inbound and outbound calling services, around-the-clock customer support, customer acquisition and retention, and much more. Contact us at [email protected] to discuss your project.
APEX was founded to provide businesses of all kinds a full-service center where they can have all their needs met. With over 6 strategic locations with qualified and trained employees in US , Mexico , and Philippines , we strive to create a partnership with our clients built on expertise and trust. APEX is award winning ISO9001-2015 certified company, A+ BBB , PCI Compliant and HIPAA Compliant with our IQ Net and SOC2 compliances with state of the art onshore and nearshore facilities. Why Choose APEX? Our services: Industries expertise: Our mission: Our mission at APEX is to continuously work on strengthening the relationship with our clients and their customers. Our committed team of customer support specialists are devoted to exceeding expectations and facilitating all your business outsourcing needs. Using various innovative strategies, we provide quality answering services that include inbound and outbound calling services, around-the-clock customer support, customer acquisition and retention, and much more. Contact us at [email protected] to discuss your project.
Contact APEX Call Centers
Services
Industries
Industries
Portfolio
Bank
Handle all inbound and outbound customer service and appointment setting for a FDIC Bank.
Chat Support
Hadle all chat support services for a online retailer.
IRA/401 Customer Service Calls
Customer Service Calls for IRA/401K Service Provider. Providing benfit related questions to their clients and handle all costumer retention issues to convince why they should use our client as their IRA/401K Provider.
Online Retailer Customer Service Calls
Handle all customer service, chat support, order processing for a high volume online retailer.
Reviews ( 5 )
Overall rating
5
5 Reviews
Expertise
Accuracy of Cost Estimates
Value for Money
Communication
Accuracy of Timeline
Exceptional Call Center Support for Financial Advisory Firm
Published: January 8, 2024
The Project
Completed
Sep 2023 - Jan 2024
25000-50000 USD
Anonymous
Executive
Financial services
10 - 49 employees
Overall rating
5
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Working with APEX Call Centers has been a game-changer for our business. Their professionalism, efficiency, and quality of service have exceeded our expectations, and we look forward to continuing our collaboration in the future.
Project Description
Our partnership with APEX Call Centers involves a comprehensive range of inbound and outbound call center services, including appointment scheduling and basic phone sales. The team of 25 agents from APEX Call Centers has been instrumental in enhancing our communication and customer engagement strategies.
Pros
The team at APEX Call Centers consistently provides daily reports, utilizes Google Meet and Skype for seamless communication, and delivers outstanding performance and services. Their dedication to excellence and proactive approach have greatly contributed to our success.
Cons
There are no areas for improvement that I can identify with APEX Call Centers. Their services have been consistently exceptional, and we are highly satisfied with our ongoing partnership.
Switched from another provider?
yes
Considered other providers?
yes
Revolutionizing Call Center Support for Financial Institutions
Published: April 13, 2022
The Project
Call Center Services
Completed
Nov 2020 - Apr 2022
25000-50000 USD
Anonymous
VP of Sales
Financial services
10 - 49 employees
Overall rating
5
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Working with APEX Call Centers has allowed my company to expand and focus on other business aspects. Their outstanding response and turnaround time have been truly impressive.
Project Description
I was referred to this vendor through a contact and was impressed by their responsiveness and top-notch quality. Our ongoing partnership with them involves reviewing client scenarios and connecting them with our agents for further assistance. Their flexibility in communication technology and direct line of communication with my team has been invaluable.
Pros
Their responsiveness and quality are top-notch. They have a flexible communication approach and maintain a direct line of communication with my team.
Cons
Complex issues may require assessment by in-house agents. There is always room for improvement in service products.
Switched from another provider?
yes
Considered other providers?
yes
Revolutionizing Customer Service for Media Industry
Published: January 22, 2019
The Project
Call Center Services
Completed
May 2018 - Jan 2019
25000-50000 USD
Anonymous
Founder & CEO
Confidential
2 - 9 employees
Overall rating
5
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
Working with APEX Call Centers has been a game-changer for our media company. Their top-notch services have not only improved our customer retention rates but also saved us time and money. Their ability to adapt to our needs and scale their workforce has been impressive. Overall, our experience with them has been nothing short of excellent.
Project Description
As a media company, we partnered with APEX Call Centers to enhance our customer service operations. They identified gaps in our service, developed scripts, and seamlessly transitioned us from our previous provider. With a team of over 100 agents, they handle our customer service and business appointments efficiently.
Pros
Thanks to APEX Call Centers’ exceptional customer service, we have seen a significant increase in customer retention rates and cost savings. Their responsiveness, communication, and adaptability have been instrumental in improving our overall operations. They are transparent and trustworthy, instilling confidence in our partnership.
Cons
I have no complaints about APEX Call Centers. Everything has been running smoothly, and they have exceeded our expectations in every aspect of our engagement.
Switched from another provider?
yes
Considered other providers?
yes
Supporting Marketing Operations with APEX Call Centers
Published: January 21, 2014
The Project
Call Center Services
Completed
Oct 2013 - Jan 2014
25000-50000 USD
Anonymous
VP
Confidential
2 - 9 employees
Overall rating
5
Expertise
5Accuracy of Cost Estimates
5Communication & Responsiveness
5Accuracy of Timeline
5Value for Money
5Willingness to Refer
Summary
I highly recommend working with APEX Call Centers. Not only have they helped us save on costs, but the quality of their work is on par with an onshore team. Their impressive technology and commitment to security have made them a valuable partner in our operations.
Project Description
APEX Call Centers has been instrumental in assisting our marketing operations by handling data entry and extracting information from a variety of databases. They were brought on board after thorough training sessions, and our collaboration has been ongoing since June 2018.
Pros
The team at APEX Call Centers has consistently met our deadlines and effectively managed tasks through our internal CRM system. Their secure data centers with the necessary certifications have provided us with peace of mind.
Cons
At the moment, I cannot think of any areas where APEX Call Centers could improve. We are completely satisfied with their work.
Switched from another provider?
yes
Considered other providers?
yes
Offices
Headquarter
Tijuana, 1013 Avenida Sirak Baloyan
Rosarito
Páramo
Rosarito
Boulevard Benito Juárez
Area served
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