Aidey

Our team engaged with Aidey to handle all guest communication, including calls, chats, and emails. They provided proactive and supportive assistance to ensure our guests had a seamless experience during their stay.

Aidey’s team demonstrated top-notch communication skills, receiving positive feedback from our guests. They were personable, professional, and adaptive, making the workflow simple and responsive. Their customer-oriented approach was highly impressive.

There were no specific areas for improvement identified during our engagement with Aidey. We are satisfied with their services and would continue working with them in the future.

Our decision to collaborate with Aidey stemmed from a recommendation within our professional network. The project required extending our support services to a 24/7 model to cater to our global expansion, necessitating the hiring of Customer Success Specialists with industry-specific expertise and diverse time zone coverage.

Aidey’s dedication has instilled confidence in us that our retention rates will see an improvement with the enhanced customer service and extended support hours. The accessibility of our project lead has been exceptional, providing us with seamless assistance whenever required. The team’s impeccable delivery of services has garnered admiration from our end.

None that we can pinpoint, as the service provided by Aidey has been flawless in every aspect.

We decided to partner with Aidey based on their extensive experience working with various online businesses. Their team’s proficiency in English and availability across different time zones set them apart from other options. Aidey managed all customer chats and emails, providing prompt and relevant solutions to our audience. They also kept us informed with regular reports on query resolution and escalation.

Dedicated, professional, friendly, and easy to work with. The speed of their setup was impressive, with a fully functional team in less than a week. Effective communication through a WhatsApp group and efficient workflow tracking via our CRM system.

No significant areas for improvement noted.

We decided to partner with Aidey for outsourcing our customer support services. Their team took over our customer service department and now handles all chats, calls, and emails on our behalf. They are proactive in communication and provide excellent support to our customers.

We have seen a significant improvement in our customer satisfaction ratio since partnering with Aidey. Their team is dedicated, proactive, and communicates effectively. They know how to interact with customers and provide positive resolutions to their queries.

There are no areas for improvement that we have identified. Aidey has been consistent, diligent, and proactive in handling our customer support services.