18 Coffees

Revamping our online presence, 18 Coffees assisted us with enhancing our social media marketing strategies and upgrading our website to align with our new brand identity and packaging. Their expertise in UX and Google Analytics proved invaluable as we navigated the digital marketplace.

The engagement was a game-changer, leading to a significant increase in our social media followers. 18 Coffees stood out for their attention to detail, clear communication, and proactive suggestions. Their dedicated and knowledgeable team made the collaboration seamless.

I can’t think of any areas where they fell short, as I was completely satisfied with their work.

I discovered 18 Coffees through a recommendation and chose to work with them for their expertise in designing and implementing a new HR structure and service delivery system. Their team of 2-5 employees was instrumental in transforming our HR operations and expanding our team’s capabilities.

The team at 18 Coffees was incredibly responsive, collaborative, and easy to work with. They kept the project on track with weekly touch base meetings and were flexible in accommodating our needs. Their thoughtfulness in working through obstacles was truly impressive.

In hindsight, we could have spent more time planning and developing contingency plans for the project, as the work was constantly evolving. I wish we had delved deeper into the work to be done to better anticipate changes and adjustments that were needed.

Our company selected this vendor through a rigorous corporate RFP process, choosing them for their expertise in digital activation within the email and social media realms. They spearheaded the development of our brand and marketing activation strategy, focusing on customer acquisition and engagement journeys, creative design, and execution of marketing campaigns. Their team of experienced professionals worked closely with us to ensure a seamless implementation and handoff to our internal resources.

18 Coffees demonstrated a high level of independence and consistently delivered all work on time with minimal feedback required. They established a collaborative workflow, proactively scheduling weekly calls and providing clear communication on project timelines and feedback deadlines. Their mature talent and strategic thinking were evident in the high-quality work they produced.

One area for improvement could have been more vocal communication about delays from another partner agency involved in the project. However, this issue was not within 18 Coffees’ control.

I discovered 18 Coffees through a trusted referral, and their team seamlessly integrated with ours to support our nonprofit from ideation to launch. Their expertise in messaging and branding refinement, online community management, email marketing communications, media training, and social content creation was invaluable.

Their accountability and consistency were truly impressive. 18 Coffees consistently met deadlines, maintained active checklists to ensure projects were completed, and demonstrated creative troubleshooting skills when needed. They understood our needs and positively contributed to our vision.

I have no complaints about 18 Coffees; they delivered above and beyond their scope and we are delighted to have them as a partner.