The main task:To audit the business processes  in IT outsourcing company S-PRO for Sales Department and to define bottlenecks and give a roadmap for solving the business processes and internal communication gaps:to analyze current internal business processes - metrics, KPIs, CRM, and automation toolsto define the efficiency of tools usage: CRM, task management tools, financial systems, and other automation toolsto analyze the efficiency of sales and accounting processes and give feedback with recommendations for setting up the accounting department in the current sales business process.Main achievements of the SalesTech team:1. Built-up business processes between sales and accounting department and their collaboration with other departments (Delivery, Financial, Legal, Administrative)2. Delivered an audit of current processes (metrics, tools, documents, and regulations).3. Defined key bottlenecks of current business processes and internal communication and the reasons for the low efficiency. The client was provided with recommendations for efficiency improvement including the check-lists, defined the responsible for each stage of processes: Optimized internal business processes: defined key duties between Sales and Account manager and defined the responsibility in the process of the client journey.Developed basic checklists for the transition from one process to another. This made the work of the departments easier and clear.Developed roadmap to remove bottlenecks in using CRM and task management tools.

The main task: to analyze the market, TA, sales, to form a sales strategy, to build a sales system.Result: Analysis of the market and competitorsRepositioning of the company in the marketEfficient selling sales scriptsOreparation of the package: presentations, letters, follow-up business cases.

Result: The transformation of the business into online,Opened an online school with a built system of lead generation through PPC, SMM, SEO, SERM, ABT, and sales, involved 761 SQL leads and 133 students by September 1. Conducted a strategic session and a workshop with the development of the mission, vision, values of the company, defining business goals and cascading them into functions, main products.Implementation of a new management system in the company, holding and facilitating meetings, meeting results, prompt goal setting and monitoring, training and coaching managers to achieve company goals.