Technical Support, Windows Server, MS Services, Networking, Virtualization, Security, Software Asset Management, AzureOur client is an international ICT player in multiple European countries, offering integrated solutions that support the entire ICT life cycle. As the client’s company continued to grow, there was an increasing need to supplement its managed IT services. With over 1,000 customers in the Benelux, the company is a reputable and highly-valued organization in the region. So, it was important for them to find a reliable local partner with nearshore service centres. ENGAGEMENT30 English-speaking ITO experts We offered a flexible staffing model to build a highly experienced dedicated engineering team in Poland according to the client’s requirements. The collaboration between the client and pwrteams lasted for over six years.  We built an ICT Operation team with up to 30 English-speaking experts responsible for server patching, installing new services, working on virtualization, networking, security, automation, upgrading services, and everything in the cloud-like Azure. RESULTSOur  team provided 24/7 support (On-Call Duty support / Monitoring / Operations) for these directions: Level 1 Technical support: active monitoring of IT infrastructure and spotting problems, essential support and troubleshooting, ticket routing and escalation to Level 2 support, documentation and analytics.Level 2 and 3 support: setting up, analysing, configuring, upgrading, maintaining and improving IT systems and applications All ICT Operations specialists were trained in ITIL. Besides technical support engineers, the team also consisted of process and resource coordinators who ensured that the team met the client’s Response, Intervention, and Resolution SLA for all tickets. On average, pwrteams works on about 2,000 tasks a month, more than 99.5% of which are resolved on time.

Technologies: PHP, Elasticsearch, Microsoft Azure, MongoDB, and PythonTHE BACKGROUNDIndustry: ITHQ: BelgiumFind.me is a Belgian digital platform that aggregates all available data about a specific product and then provides recommendations to users based on their profiles.THE ENGAGEMENTWe helped to build Find.me’s Data Science model right from scratch. This model contained a mixture of analytic approaches for Find.me/mycar:1. Analysis and processing of static, content-based models;2. Dynamic, collaborative filtering models for individual items, based on user actions and preferences;3. Dynamic, collaborative filtering models for subcategories, based on user actions and preferences;4. A rule-based model that combined collaborative subcategories and content-based models.THE RESULTSAt present, the basic platform for car search with virtual assistance is complete and successfully launched on the market. Find.me/mycar helps people find the best option for their future car easily and it saves them tons of hours they would have needed to spend on the internet. They get a personalized offer, based on a proprietary developed matching algorithm.

.NET, C#, ASP.NET Razor, SQL Server THE BACKGROUND c-Quilibrium is a Belgian FinTech company providing innovative cash supply chain optimization solutions to banks in Europe, Africa and Latin America. The company offers front-end cashpoint (ATMs, recyclers, retailer shops, branches, buffer stocks, etc) as well as back-end (cash centers) management services. In addition, c-Quilibrium helps with comprehensive integration solutions out of the box. THE ENGAGEMENT c-Quilibrium decided to extend their in-house team. According to c-Quilibrium Product and Delivery Director, there are mainly three qualities that they all identified with Skelia but couldn’t find with any other partners: A professional team of experts in the technology stack and industry.Outstanding dedication, a customer-centric mindset, and the willingness to study the client’s domain.A united team with strong communication skills. Ever since the two companies sparked a partnership in January 2018, pwrteams has evolved from being just an ad-hoc partner to becoming c-Quilibrium’s constant and strategic partner. THE RESULTS After the successful proof of concept, c-Quilibrium started outsourcing all development processes to pwrteams . Currently, three pwrteams teams are working for c-Quilibrium: Enterprise Team (2 Developers and a Database Engineer) responsible for core product development and maintenance.Technical Support Team (2 DevOps Engineers) offering first level of user support and SaaS as an alternative to classic on-premise installation.Innovation Team (2 Senior Software Developers) developing brand new product features and business solutions.QA Service center (1 QA specialist) Our team has been delivering according to c-Quilibrium’s projections and estimates. Despite the recent redevelopment of a core platform feature, pwrteams ensures that c-Quilibrium stays 25% below the budget.