While back-office operations are not customer facing, they could be essential for most businesses to succeed. Plenty of companies today outsource back-office to third parties.Delegating away the work that feels wearisome but is critical to your business can give you more flexibility to meet business goals.Intellink provides cost-effective back-office services so you are free to focus on a bigger picture. Our teams support your efforts by enabling consistent high-quality contact centers, data entry services, content moderation, virtual assistants and various administrative tasks. For this we recruit, hire, train and manage teams that allows clients to scale up or down, to meet growth targets, as well as seasonal or market demands. By outsourcing your back-office operations to Intellink, you reduce costs and increase accuracy, productivity and flexibility in supporting functions.While Intellink serves you back-office solutions, you continue to grow your business without making large investments in technology, manpower, and staff management. Advantages of outsourcing to Intellink a back-office are supported by our experience, tailor-made solutions and flexibility. Our teams speak multiple languages and interact with your dedicated poc’s around the globe in different time zones, so your business is covered 24/7.

Outsourcing customer service at Intellink is a great way to secure positive user experience without excessive efforts on your side.At times when your business is rapidly growing or undergoing a tactical change, outsourcing customer support could help to ensure responsive client service while working on development of your business. Outsourcing customer service at Intellink is a great way to secure positive user experience without excessive efforts on your side.

Intellink will support your current and future clients in phone, e-mail, and different type of messengers or social media channels. Our multilingual customer support teams which operate on 24/7 schedule will be a great reinforcement for your businesses providing the best assistance.

Our team will care of your clients’ inbound request by providing all necessary information about the company, product or service, benefits and discounts. We could cover pre-sale, and order acceptance and processing for you. Intellink will assist you in building the long-term relationship with your clients through ongoing assurance and products’ technical support.

We will assign for you an onboarding manager who helps to build the dedicated team from roadmapping, to recruiting, processing, training and launch. Our recruiting combines sourcing and headhunting, interviewing and testing, and ultimately curating a custom team, best tailored to fit to your business. Then we will help to facilitate and build training documentation with you and set a plan for certification with your team members. Once training and certification is done, work is launched and regularly measured against KPIs and goals. A CCM would be assigned to ensure you are happy with the team and to help to continuously improve.

We offer our clients skillful teams and individuals that provide first class support in various industries at reasonable prices.Sometimes your business requires specific skills that are not immediately available, difficult or expensive to get fast. We offer our clients skillful teams and individuals that provide first class support in various industries at reasonable prices. The IT knowledge process outsourcing is considered to be the most popular inquiry nowadays. This is due to the gathering of highly intelligent IT specialists in Ukraine. Apart from IT outsourcing, we also provide support in the following areas: Design and Architecture, Data Analysis and Interpretation, Health, Financial services, Management Consulting and Agriculture. Intellink is experienced in building highly intelligent teams from scratch for different clients around the globe. Regardless of the industry or specific niche that we gather these teams for, we work hard to succeed and bring the brightest and best minds, that are able to achieve your main objectives. Recently, the clients that contacted us for expertise were looking for services in the IT, Design or Architecture industries. We were able to provide highly skilled specialists that are proficient in the development of Websites, Applications, Plugins, Software. In the area of design Intellink is able to handpick a team depending on which specific task, design styles and trends you are looking for. In Architecture, we have access to highly skilled specialists that are able to create the most astonishing exterior or interior designs and keep your clients satisfied.